Dragi Broadi92,
Hvala vam puno što ste podneli žalbu. Zaista mi je žao što čujem za vaš problem sa Velobet kazinom.
Međutim, želeo bih da vas obavestim da prihvatamo situaciju kada kazino dozvoljava igračima iz ograničenih zemalja da otvore nalog sve dok to ne iskoriste kao priliku da kasnije ponište legitimne dobitke igrača.
Drugim rečima, ako kazino dozvoljava igračima iz ograničenih zemalja da deponuju i igraju, oni bi takođe trebalo da isplate svoje dobitke. Stoga, želim da istaknem, da dalje istražujemo i pomažemo samo onim igračima kojima su sredstva (ili dobici) oduzeta zbog toga što su iz ograničene zemlje.
- Možete li molim vas da nam kažete koliki je vaš trenutni saldo koji možete povući?
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Broady92,
Thank you very much for submitting your complaint I'm truly sorry to hear about your issue with Velobet Casino.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings.
In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
- Could you please advise how much your current withdrawable balance is?
Thank you very much in advance for your reply.
Best regards,
Tomas
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