The player from Germany has banned herself from the mystake.com due to her gambling addiction. Despite her request to block her from all sister casino websites owned by Santenda International B.V., the player was able to register and lose €830 at velobet.com. She claims that the operator violated responsible gaming principles. The compalint was rejected as the player did not request for exclusion in the casino directly.
Igračica iz Nemačke je sebi zabranila pristup sajtu mistake.com zbog zavisnosti od kockanja. Uprkos njenom zahtevu da je blokira sa svih sestrinskih kazino veb lokacija u vlasništvu Santenda International BV, igrač je uspeo da se registruje i izgubi €830 na velobet.com. Ona tvrdi da je operater prekršio principe odgovornog igranja. Žalba je odbijena jer igrač nije direktno tražio isključenje u kazinu.
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