The player from the United Kingdom was concerned about having self-excluded from various casinos but was still allowed to register and deposit money with Velobet. Despite notifying them about his gambling addiction, he was permitted to create a new account and gamble again in November 2024. The issue was resolved by rejecting the complaint due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.
Igrač iz Ujedinjenog Kraljevstva je bio zabrinut zbog samoisključenja iz raznih kazina, ali mu je i dalje bilo dozvoljeno da se registruje i deponuje novac kod Velobet-a. Uprkos tome što ih je obavestio o svojoj zavisnosti od kockanja, dozvoljeno mu je da otvori novi nalog i ponovo se kocka u novembru 2024. Problem je rešen odbijanjem žalbe zbog toga što igrač nije odgovorio na upite tima za žalbe, što je sprečilo dalju istragu.
Automatski prevedeno: