Poštovani timu za podršku kazino guruu,
Nadam se da će vas ova poruka dobro naći. Pišem da vam skrenem pažnju na hitnu stvar u vezi sa mojim nedavnim iskustvom sa Verdekasinom.
Nedavno sam naišao na probleme pri pristupanju veb lokaciji Verdecasino. Kada sam kontaktirao njihov tim za podršku putem e-pošte i ćaskanja, obavešten sam da mi je pristup blokiran zbog sumnje na zavisnost od kockanja. Međutim, moram da pojasnim da nemam zavisnost od kockanja i ova optužba me je iznenadila.
Štaviše, bio sam šokiran kada sam saznao da Verdekasino nije zakonski ovlašćen da radi u Rumuniji, gde ja živim. Nažalost, nisam bio svestan ove činjenice kada sam se registrovao i napravio depozit na njihovoj platformi.
Uprkos ovim okolnostima, potrošio sam sredstva na njihovoj veb stranici i sada tražim pomoć u dobijanju nadoknade. Razumem da Verdekasinovi uslovi mogu navesti da su sve isplate konačne, ali verujem da u ovom slučaju treba napraviti izuzetak, s obzirom na nezakonitost njihovog poslovanja u mojoj zemlji i lažnu optužbu za zavisnost od kockanja.
Ljubazno molim vašu intervenciju i podršku u olakšavanju procesa nadoknade. Kao pouzdani posrednik u zajednici kockanja na mreži, verujem da Casino Guru može pomoći da se obezbedi pošteno rešenje ovog pitanja.
Obavestite me da li su sa moje strane potrebne bilo kakve dodatne informacije ili dokumentacija da potkrepe moj zahtev. Cenim vašu brzu pažnju na ovo hitno pitanje i radujem se vašoj pomoći u njegovom rešavanju.
Hvala vam na razumevanju i podršci.
Topli pozdrav,
Catalin
Dear Casino Guru Support Team,
I hope this message finds you well. I am writing to bring to your attention a pressing matter regarding my recent experience with Verdecasino.
Recently, I encountered issues accessing the Verdecasino website. Upon reaching out to their support team via email and chat, I was informed that my access had been blocked due to suspicion of gambling addiction. However, I must clarify that I do not have a gambling addiction, and this accusation has come as a surprise to me.
Furthermore, I was shocked to learn that Verdecasino is not legally authorized to operate in Romania, where I reside. Unfortunately, I was unaware of this fact when I registered and made deposits on their platform.
Despite these circumstances, I have spent funds on their website, and I am now seeking assistance in obtaining a reimbursement. I understand that Verdecasino's terms may state that all payments are final, but I believe that an exception should be made in this case, considering the illegality of their operations in my country and the false accusation of gambling addiction.
I kindly request your intervention and support in facilitating the reimbursement process. As a trusted intermediary in the online gambling community, I trust that Casino Guru can help ensure a fair resolution to this matter.
Please let me know if any additional information or documentation is required from my end to support my request. I appreciate your prompt attention to this urgent issue and look forward to your assistance in resolving it.
Thank you for your understanding and support.
Warm regards,
Catalin
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