The player from Austria had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team noted that the player was fully verified and that the maximum processing time for withdrawals under 499 euros was stated as two days. However, the player did not respond to further inquiries from the team, which led to the inability to investigate the issue. As a result, the complaint was rejected.
Igrač iz Austrije je zatražio povlačenje manje od dve nedelje pre podnošenja žalbe. Njihov novac još nije bio primljen. Tim za žalbe je naveo da je igrač u potpunosti verifikovan i da je maksimalno vreme obrade za isplate ispod 499 evra navedeno kao dva dana. Međutim, igrač nije odgovorio na dalje upite tima, što je dovelo do nemogućnosti da se istraži problem. Kao rezultat toga, žalba je odbijena.
Zdravo, napravio sam 3 podizanja u iznosu od 490 evra (200.200,90) dana 26.12.2024. 27.12.2024. kazino je radio na podizanju gotovine i smanjen je sa bilansa. U njihovim pravilima stoje i ljudi sa četa su mi rekli da novac mora da bude na mom skrilo računu do 27.12.2024 10:41 UTC. Ali novac nikada nije bio ovde. Pa sam ponovo pitao u ćaskanju i onda su uvek na istom postolju govorili copi paste poruke. Takođe sam već kontaktirao policiju i advokate. Prekršili su svoja vremenska pravila, sada kažu da ima tehničkih kvarova i niko ne zna šta je sa novcem. Pitao sam Skrilla i nikada nisu dobili novac od verde kazina. Tako je verde kazino kao i na mnogim drugim objavama na mreži pokušao da me laže. Oni ne pomažu niti pokušavaju da reše problem. Takođe nisu odgovorili na mnoge mejlove! Scam casino!
niko mi ne može reći šta je sa mojim novcem i kada ga dobijem!
treba mi bar do danas!
već sam kontaktirao policiju i advokate i pokrenuću postupak protiv verde kazina!
Hello, i made 3 withdrawls in sum of 490 euro (200,200,90) on 26.12.2024. on 27.12.2024 the casino worked on the cashout withdrawls and was reduced from the balance. In their rules stand and also the people from chat told me that the money ihas to be on my skrilö account until 27.12.2024 10:41 utc time. But the money was never here. So i asked in the chat again and then they allways tell the same stand copy paste messages. I also already contacted police and lawyers. They broke their time rules now they say there are technical failures and nobody knows what is with the money. I asked skrill and they never got the money of verde casino. So verde casino like on many other posts online tried to ly on me. They dont help or try ro solve the problem. They also dont answered to many emails! Scam casino!
nobody can telll me what is with my money and when i get it!
i need it at least until today!
i already contacted now police and lawyers and will make process against verde casino!
Dear matthiaswaltl1992,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Ja sam potpuno verifikovan kic! A maksimalno vreme za isplatu iznosa ispod 499 evra je 2 dana! Stoji i na njihovoj stranici! I takođe sam dobio ovu informaciju od ljudi iz podrške! Pokušavaju da nađu način da mi ne unovče novac! Postoji mnogo postova na trustpilot-u o verde kazinu i njihovom lažiranju! Imam puno činjenica koje pokazuju da sam u pravu i koje pokušavaju da lažiraju! Takođe sam korisnik skrill zlata i onda imam ličnog menadžera koji može sve da proveri za mene i verde kazino mi je rekao da je novac već poslat skrill-u. Nikada nije bilo novca od njih, imam listu isplata u poslednjih 10 dana gde mogu da vidim sve! Pa oni lažu! Ako ne dobijem novac do danas u 18:00 policija na Kipru će napraviti raziju tamo u kazinu stih!
I am complete verificated kyc ! And the maximum time for cashouts by sum of under 499 euro is 2 days! It stand on their page too! And i also got this information by the people from support! They try to find a way not to cash me the money! There are lots of posts on trustpilot about verde casino and their tr to fake! I havw lots of facts that show that i am in the right and that they try to fake! I also be skrill gold user and then i have a personal manager which can check all for me and verde casino told me the money was already send to skrill. There was never a money from them i have a payout list of the last 10 days where i can see all! So they ly! If i dont get the money until today 18:00 police in cyprus will make a razzia there at verse casino!
Dear matthiaswaltl1992
Can you kindly confirm you've received the money?
Thank you in advance!
Regards
Dear matthiaswaltl1992,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear matthiaswaltl1992,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
