Igrač iz Španije je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Žalba je zatvorena kao nerešena jer je kazino ignorisao naše pokušaje da ih kontaktiramo.
The player from Spain has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was closed as unresolved because the casino ignored our attmepts to contact them.
Igrač iz Španije je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Žalba je zatvorena kao nerešena jer je kazino ignorisao naše pokušaje da ih kontaktiramo.
Zatražio sam 3 povlačenja u ukupnom iznosu od 1873 €, odobrena su, ali nisam dobio novac, kad god sam povukao u ovom kazinu dobio sam novac odmah nakon što je povlačenje odobreno, 3 povlačenja su odobrena od tada dan, bojim se da postoji neki problem sa tri isplate, tada sam imao problem sa istim kazinom sa nekim depozitima koji nisu bili kreditirani i oni su mi to riješili ali je trebalo mnogo dana
I have requested 3 withdrawals for a total of €1873, they are approved but I have not received the money, whenever I have withdrawn at this casino I have received the money instantly after the withdrawal was approved, the 3 withdrawals have been approved since that day, I am afraid that there some problem with the three withdrawals, at the time I had a problem with this same casino with some deposits that were not credited and they solved it for me but it took many days
He solicitado 3 reintegros por un total de 1873€, están aprobados pero no he recibido el dinero, siempre que he retirado en este casino he recibido el dinero al instante de aprobarse la retirada, las 3 retiradas están aprobadas desde ese día, temo que haya algún problema con las tres retiradas, en su día tuve un problema con este mismo casino con unos depósitos que no se acreditaron y me lo resolvieron pero tardaron muchos días
Dear spectrum33,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo, još nisam dobio novac, kontaktirao sam ih nekoliko puta, ali jedino što su mi rekli je da pregledaju grešku i da moram da nastavim da čekam
Hello, I have not received my money yet, I have contacted them several times but the only thing they tell me is that they are reviewing the error and that I have to continue waiting
Hola, no he recibido aún mi dinero, he contactado varias veces con ellos pero lo único que me indican es que están revisando el error y que tengo que seguir esperando
Hvala vam na odgovoru, spectrum33. Da li sam dobro razumeo da ste ranije vršili uspešna povlačenja? Možete li potvrditi da ste prošli verifikaciju? Da li ste akumulirali svoj bonus sa ili bez aktivnog bonusa, molim?
Thank you for your reply, spectrum33. Do I understand correctly that you have made successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your bonus with or without an active bonus, please?
Zdravo, moj nalog je ispravno verifikovan pre nekoliko meseci i već sam napravio druga povlačenja, to su problemi tokom ovog vremena, sva povlačenja se pojavljuju na mom profilu kao odobrena pre nekoliko nedelja, ali novac još uvek ne stiže, to je takođe pravi novac, ja nikada igrati sa bonusima
Hello, my account is correctly verified months ago and I have already made other withdrawals, they are problems during this time, all withdrawals appear in my profile as approved weeks ago but the money still does not arrive, it is also real money, I never play with bonuses
Hola, mi cuenta está correctamente verificada hace meses y ya he hecho otras retiradas son problemas durante este tiempo, todas las retiradas aparecen en mi perfil como aprobadas hace semanas pero el dinero sigue sin llegar, además es dinero real, nunca juego con bonos
Da li ste pokušali da kontaktirate kazino u vezi sa ovim problemom? Možete li da prosledite svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Zdravo Kristina.
Poslao sam vam svu dokumentaciju i snimke na naznačenu e-poštu.
Mnogo vam hvala
Hello Kristina.
I have sent you all the documentation and captures to the indicated email.
Thank you very much
Hola Kristina.
Te he enviado toda la documentación y capturas al correo indicado.
Muchas gracias
Hvala vam puno spectrum33 na saradnji. Sada ću preneti vašu žalbu mojoj koleginici Nataliji ( KSKSKSKSKS0@email.kkkkk ) koja će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem uskoro biti rešen na vaše zadovoljstvo.
Thank you very much spectrum33 for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Zdravo spectrum33,
Upravo sam pregledao vaš slučaj i u potpunosti razumem vašu zabrinutost u vezi sa odlaganjem vaših povlačenja. Ja ću kontaktirati kazino i videćemo šta se može učiniti da vam pomognem.
Poštovani Videoslots Casino ES, želeo bih da vas pozovem da se pridružite ovom razgovoru i učestvujete u rešavanju žalbe. Da li biste mogli da podelite više informacija u vezi sa slučajem igrača? Možete li proveriti da li postoji neki konkretan razlog za kašnjenje?
Radujemo se Vašem odgovoru.
Najlepše želje,
Natalija
Hi spectrum33,
I've just reviewed your case and fully understand your concerns about the delay of your withdrawals. I will contact the casino and we'll see what can be done to help you.
Dear Videoslots Casino ES, I'd like to invite you to join this conversation and take a part in the complaint's resolution. Could you please share more information regarding the player's case? Could you please check if there's any specific reason for the delay?
Looking forward to hearing from you.
Best wishes,
Natalia
Kazino i dalje ne odgovara 25 dana kasnije, njihovi jedini odgovori su da moramo da čekamo ili da će mi poslati mejl kada bude rešeno, bez rokova, bez i najmanje odgovornosti, nadam se da ovaj kazino uzima sve bodove od vi crnci zaslužujete
The casino still does not respond 25 days later, their only answers are that we have to wait or that they will send me an email when it is solved, without deadlines, without the slightest responsibility, I hope that this casino takes all the points from you blacks deserve
El casino sigue sin responder 25 días después, sus únicas respuestas son que hay que esperar o que ya me enviaran un correo electrónico cuando esté solucionado, sin plazos, sin la más mínima responsabilidad, espero que este casino se lleve por vuestra parte todos los puntos negros que se merece
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Poštovani spectrum33, nije bilo odgovora iz kazina, pa smo primorani da zatvorimo vašu žalbu kao nerešenu. Nažalost, ne možemo doći do nijednog mogućeg rešenja bez saradnje sa kazinom.
Žao mi je što nismo bili u mogućnosti da vam pomognemo u ovom slučaju, ali nadam se da će drugi igrači saznati o vašem negativnom iskustvu iz našeg pregleda. Ova nerešena žalba će takođe uticati na rejting kazina.
Kazino može zatražiti ponovno otvaranje žalbe u bilo kom trenutku.
Pozdravi,
Natalija
Dear spectrum33, there's been no reply from the casino, so we're forced to close your complaint as unresolved. Unfortunately, we cannot come up with any possible solutions without cooperation from the casino.
I'm sorry we were not able to help you with this case, but I hope that other players will learn about your negative experience from our review. This unresolved complaint will also influence the casino's rating.
The casino can request to reopen the complaint at any time.
Regards,
Natalia
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.