Zdravo Ejst99,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj i iako priznajem vaše nezadovoljstvo celokupnom situacijom, ponekad isplate mogu biti ili zadržane ili otkazane na strani dobavljača plaćanja. Nekoliko faktora, kao što su Autoritet za licenciranje, geolokacija, ugovori sa dobavljačima plaćanja i ograničenja banke, svi imaju veliki uticaj, pa iako su neki načini plaćanja obično veoma brzi, ponekad može potrajati mnogo duže da se uplata obradi i ovo nije uvek u rukama „kazina".
Kontaktiraću kazino da rasvetlimo ovu stvar.
Želeli bismo da pozovemo Videoslots Casino da se pridruži razgovoru.
Dragi Videoslots Casino,
Molimo vas za dodatne informacije u vezi sa rokom plaćanja igrača. Možete li da pojasnite kada igrač može da očekuje da će primiti uplatu ili da li je došlo do problema na strani dobavljača plaćanja? Pored toga, kada možemo očekivati da će uplata biti ponovo obrađena?
Hello Ejst99,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and although I acknowledge your dissatisfaction with the whole situation, sometimes the payments can be either withheld or canceled on the payment provider's side. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence, so although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed and this is not always in the "casino's hands."
I will contact the casino to shed more light on this matter.
We would like to invite Videoslots Casino to join the conversation.
Dear Videoslots Casino,
We kindly request additional information regarding the timeline for the player's payment. Could you clarify when the player can anticipate receiving the payment, or if there was an issue on the payment provider's end? Additionally, when can we expect the payment to be processed again?
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