Prošlo je predugo ovaj operater je imao više informacija o SOW-u i svim ostalim što im je potrebno, što se tiče pitanja ko su ljudi na mojim transakcijama, što sam mislio da je vrlo lično pitati sa kazino stranice.
Svakodnevno sam slao e-poštu da pitam gdje su moja sredstva i bilo je isto "treba nam više vremena" ili "razumemo vašu frustraciju".
Imao sam tešku operaciju prije nekog vremena i sada sam bez posla već 4/5 sedmica i Videoslots to znaju jer su me zvali da me pitaju kako sam.
Pa onda imam sreće i imam stanje od £6.5k. Nemam posla pa sam se povukao ili pokušao i evo gdje smo dolje na liniji bez ičega sada moji računi nagomilavaju, ne obaziru se na to mislio sam da bi mogli daju prioritet u ovoj situaciji, ali drže moj novac koliko god mogu.
Oni sada neće odgovarati na moje e-mailove i deaktivirali su moj nalog bez dobrog razloga.
Mislim da je ovo odvratno tretirati ovako nekoga ko se oporavlja, cak sam prije nekoliko dana imao i mail sa rijecima "trebao nam je jos jedan podatak, a tim radi na tome dok mi pricamo" sve je to potpune laži.
Od mene je zatraženo da potvrdim još u maju da je to odobreno, tako da su razumno mogli tražiti SOW tada, ali zar ne, tek kada imam veliko povlačenje su prešli na ovo.
Po pravu su trebali u maju tražiti SOW kada su radili verifikaciju.
Been too long now this operator has had well over SOW information and whatever else they need as far as asking who people are on my transactions which I thought was very personal to ask from a casino site.
I have e mailed everyday to ask where is my funds and it’s either the same "we need more time" or "we understand your frustration".
I had major surgery a while ago and have been off work now for 4/5 weeks and Videoslots know this as they rang me to ask how I was.
So then I get lucky and have a balance of £6.5k I have no work and so withdrew or tried to and this where we are down the line with nothing now my bills are racking up they don’t give any care I thought they might prioritise in this situation but they holding on to my money as much as they can.
They now won’t reply to my e mails and have deactivated my account with out good reason.
I think this is disgusting to treat someone who is recovery like this, I even had an e mail a few days ago the words were " we needed that one more piece of information, and the team are working on it as we speak" it’s all complete lies.
I was asked to Verify back in May that was approved, so they could of reasonably asked for SOW then but didn’t it’s only when I have a large withdrawal they have switched to this.
By rights they should of asked in May for SOW when they did verification.
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