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Hello. I made a complaint here before, but the money I tried to withdraw was used at the casino before it was resolved, so it ended before it was resolved.

It's the same thing, but the authentication of the person is over.

And in the past I was able to withdraw smoothly.

This time, I tried to withdraw using the same method as the deposit, but I could not withdraw.

I think it's strange that the same thing happened in the past and it's happening again.

How can I deposit money in chat?

I was asked, so I answered VEGA wallet

? I was told that I can withdraw money with eco pays, but if I try it, it's no good. You look like a fool...

I can send you the chat log if you want.

こんにちは。以前こちらでクレームしたのですが、解決前に私が出金しようとしたお金をカジノで利用してしまったので、解決前に終わってしまいました。

同じことなのですが、本人の認証など終わっています。

そして、過去はスムーズに出金できました。

今回も入金同様の方法で、出金を試みてみましたが出金できなく、サーポートにも連絡しましたが、あとで連絡すると言われ一日経ちました。

過去にも同じことがあったのにまた繰り返しているのはおかしいと思います。

チャットでも入金方法は？

と聞かれたのでVEGA ウォレットと答えると

？eco paysなら出金できますよと言われ、試すとダメ、マッチベターならと言われ試すとダメ。馬鹿にされてるようで・・・

チャットのログも必要なら送ります。

Dear 72HITMAN72,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello. I was told that I would be sent an email when I was able to withdraw, but when I went to check it out, I was able to withdraw, but the deposit method was VEGA wallet, but I can only withdraw using eco pays. bottom.

Casinos always say they can't withdraw if it's not the same as the deposit method, but that's a contradiction. And it is rude that there is no contact email.

Thank you for your reply, 72HITMAN72. Do I understand correctly that you have passed the verification and made successful withdrawals before? Could you please clarify which withdrawal method you used in the past?

Hello. in the past

I have withdrawn many times.

This time I was able to withdraw in the end, but I was forced to withdraw using a method different from the deposit method. I think it's strange that it took several days, and if I hadn't noticed it, I wouldn't have been contacted.

こんにちは。過去には

何度も出金しています。

今回は結局は出金できたのですが、入金方法と違った方法で出金させられたのと、認証はできてるのに（過去出金しているので当然ですが）、出金ができるまで数日を要したこと、こちらで気づかなければ、連絡すらなかったことが、おかしいのではと思います。

Hello. in the past

I have withdrawn many times.

This time I was able to withdraw in the end, but I was forced to withdraw using a method different from the deposit method, and I was able to withdraw even though I was able to authenticate (I have withdrawn in the past, of course). I think it's strange that it took several days, and if I hadn't noticed it, I wouldn't have been contacted.

Do I understand correctly that you have received your withdrawal? Can we now consider this case resolved?

Dear 72HITMAN72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes. I didn't hear anything, but I tried many times myself and I was able to do it.

はい。なんの連絡もありませんでしたが、自分で何度も試みてできました。

Dear 72HITMAN72,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru