Igrač iz Japana ima poteškoća u podizanju zarade. Njihov nalog je nedostupan i svi zahtevi za povlačenje su više puta odbijeni bez objašnjenja. Pored toga, konfiskovana su njihova akumulirana 223 besplatna okretanja.
The player from Japan is experiencing difficulty in withdrawing their earnings. Their account is inaccessible and all withdrawal requests have been repeatedly denied without explanation. In addition, their accumulated 223 free spins have been confiscated. Player stopped responding to our question therefore the complaint was rejected.
Igrač iz Japana ima poteškoća u podizanju zarade. Njihov nalog je nedostupan i svi zahtevi za povlačenje su više puta odbijeni bez objašnjenja. Pored toga, konfiskovana su njihova akumulirana 223 besplatna okretanja.
Odjednom nisam mogao da se prijavim zbog naglog povlačenja iz Japana. Uprkos brojnim zahtevima da se moj digitalni pot povuče sa mog naloga, zahtev je stalno odbijan iz meni nejasnih razloga.
Pored toga, zaplenjeni su i besplatni obrtaji koje sam zaradio kroz svoj rang klađenja u video slotu, u iznosu od 223 obrtaja.
Snimak ekrana koji sam priložio prikazuje razmene koje smo imali, ali odgovori koje dobijam su skoro identični svaki put.
I suddenly found myself unable to log in due to an abrupt withdrawal from Japan. Despite numerous requests to withdraw my digital pot from my account, the request has consistently been denied for reasons that are unclear to me.
Furthermore, the free spins that I earned through my betting rank in the video slot, amounting to 223 spins, were also confiscated.
The screenshot I've attached displays the exchanges we've had, but the responses I receive are almost identical each time.
急に日本を撤退したとかでログインできなくなりアカウントにあるデジポットを何度出金して欲しいと言ってもなんかよくわからない理由をつけて出金してくれないです。
それと利用していたときにビデオスロットで賭け順位で獲得したキャッシュで貰えるフリースピン223回分も没収された状態です。
貼り付けしたスクショはやりとりは何度もしましたが返ってくる内容はほとんど同じです。
Zdravo iiiuuu0110,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Videoslots kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete od kada je vaš nalog u potpunosti verifikovan? Od kada je vaše povlačenje na čekanju? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo? Da li ste od njih dobili neko objašnjenje u vezi sa blokiranim nalogom?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello yyyuuu0110,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Videoslots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Since when is your withdrawal pending? When was the last time you spoke to the casino and what was it about? Did you get any explanation regarding the blocked account from them?
Looking forward to your answer.
Regards,
Nick
Ne sećam se tačnog datuma, ali negde sredinom jula, kada sam tražio od uprave da podigne novac iz Vega novčanika, u početku su rekli da će postupak sprovesti u najkraćem mogućem roku, ali posle otprilike nedelju dana, ipak nisam t primiti povlačenje. Nisam dobio novac, pa sam se raspitao i rečeno mi je da isplata preko Vega novčanika više nije moguća i da će novac biti podignut bankovnim transferom. Nedelja. Kada sam se raspitivao da povlačenje nije izvršeno, rečeno mi je da postoji problem sa povlačenjem putem bankovnog transfera i da se radi na rešavanju problema i da će me obavestiti kada to bude rešeno, gde sam sada sam.
. Pitao sam da li postoji način da podignem novac, i rečeno mi je da ne postoji drugi način.
Što se tiče pitanja nemogućnosti da se prijavim, rečeno mi je da je to zato što su se povukli iz Japana. Ovo mi je rečeno početkom jula.
Poslednji put smo komunicirali pre 10-ak dana, a odgovor je i dalje bio isti, rekavši da će pokušati da reše problem.
I don't remember the exact date, but around mid-July, when I asked the management to withdraw money from Vega Wallet, they initially said they would process the procedure as soon as possible, but after about a week, I still didn't receive the withdrawal. I didn't receive the money, so I inquired and was told that withdrawals using Vega Wallet were no longer possible, and that the money would be withdrawn via bank transfer.I submitted my account information and waited, but even after waiting for about a week. When I inquired about the withdrawal not being made, I was told that there was a problem with the withdrawal via bank transfer and that they were working on resolving the issue, and that they would let me know when it was resolved, which is where I am now.
. I asked if there was any way I could withdraw money, and was told that there was no other way.
Regarding the issue of not being able to log in, I was told that it was because they had withdrawn from Japan. I was told this in early July.
The last time we communicated was about 10 days ago, and the response was still the same, saying they would try to resolve the issue.
はっきりとした日にちは覚えていないのですが7月中旬頃にベガウォレットで出金してほしいと運営側言ったら最初は早急に手続きしますと言われたんですが、1週間くらい経っても出金されなかったので、問い合わせしたらベガウォレットでの出金ができなくなりましたと言われ銀行振込で出金しますと言われ、口座情報を提出して待っていたんですが、1週間くらい待っても出金されなく問い合わせしたら銀行振込で出金も問題が発生し、今問題解決をするように努めていますと言われ、解決したらお知らせしますと言われ、現在に至ります
。一応どんな方法なら出金できるのか確認したら方法はないと言われました。
ログインできない件に関しては日本を撤退したからだと言われました。それを言われたのは7月初旬頃です。
最後にやりとりしたのは10日くらい前で、返答はまだ問題を解決するように努めいますと言われ変わらずの回答でした。
Davno sam verifikovao svoj račun i mogao sam da podignem novac bez ikakvih problema pre nego što sam napustio Japan, ali sam tek nakon što sam napustio Japan počeo da odbijam isplate.
I verified my account a long time ago and was able to withdraw money without any problems before I left Japan, but it was only after I left Japan that I started refusing withdrawals.
アカウント認証はずっと前に済ませてあり日本を撤退する前は問題なく出金できました、出金を拒否するようになったは、日本を撤退してからです。
Zdravo iiiuuu0110,
Da li bi bilo moguće proslediti svu komunikaciju između vas i kazina u vezi sa ovim slučajem nikolas.b@casino.guru ?
Hello yyyuuu0110,
Would it be possible to forward all the communication between you and the casino regarding this case to nikolas.b@casino.guru?
Hvala iiiuuu0110 za sve date informacije. Sada ću proslediti vašu žalbu svom kolegi Peteru ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Thank you yyyuuu0110 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Pozdrav,
Hvala vam iiiuuu0110 što ste nam dali sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim Videoslots Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da pitamo kako možemo da pomognemo u rešavanju ovog problema.
Hvala vam!
Hello there,
Thank you yyyuuu0110 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Videoslots Casino for their help in resolving this complaint. We would like to ask how we can help resolve this issue.
Thank you!
Pozdrav,
Trenutno više ne nudimo naše kazino usluge u Japanu, međutim, poštovaćemo sve nerešene opklade i pomoći ćemo u povlačenju svih preostalih sredstava na računu.
Na nalogu korisnika iiiuuu0110 trenutno je ostalo još nešto, a da bi im se omogućilo da povuku ovaj iznos, ograničenja za pristup kazinu su privremeno ukinuta.
Kao takvi, mogu se prijaviti na svoj Videoslots nalog i zatražiti povlačenje putem metode VEGA E-Vallet, koju je nalog uspešno koristio za povlačenje u prošlosti i još uvek je dostupan.
Primetićemo da dalji depoziti ili igranje nisu dozvoljeni, a račun može samo da vrši povlačenja.
Srdačan pozdrav.
Team Videoslots.
Hello there,
We're currently no longer offering our casino services in Japan, however, we will honour any outstanding bets and assist with withdrawal of any account balances still held.
On yyyuuu0110's account there are currently still some balance left, and in order to allow them to withdrawal this amount, the restrictions for them to access the casino has been temporarily lifted.
As such, they may log in to their Videoslots account and request a withdrawal via method VEGA E-Wallet, which have been successfully used by the account to make withdrawals in the past and is still available.
We will note that no further deposits or gameplay is allowed, and the account may only make withdrawals.
Kind regards.
Team Videoslots.
Video slotovi reklamiraju da će vam dati besplatne okrete ako se kladite i uđete na rang liste, i iako vam dozvoljavaju da se kladite koliko god želite i nekako su dobili 223 besplatna okretanja, oni su poništeni ili šta već, nije strašna stvar , to je samo prevara. zar ne?
Video Slots advertises that they will give you free spins if you place a bet and enter the rankings, and even though they let you bet as much as you want and somehow got 223 free spins, they were invalidated or whatever, it's not a terrible thing, it's just a scam. is not it?
ビデオスロッツ側がベットしてランキングに入るとフリースピンをくれると宣伝していて賭けさせるだけ賭けさせて223回フリースピンをどうにか獲得したのに無効とかいくらなんでも、ひどいとかじゃなくて普通に詐欺行為じゃないですか?
Dragi iiiuuu0110 , razumem vašu frustraciju, ali postoji mnogo pravila i propisa koje kazina moraju da poštuju kada žele da posluju u nekoj zemlji i ponekad se ta pravila menjaju i kazina više ne mogu da rade na tim tržištima. Kazino će poštovati sve vaše nerešene opklade i pomoći u povlačenju svih preostalih sredstava na računu, tako da mislim da je to odgovarajuće rešenje za situaciju. Obavestite nas da li ste uspeli da podignete svoj dobitak.
Hvala unapred!
Dear yyyuuu0110, I understand your frustration but there are a lot of rules and regulations casinos have to follow when they want to operate in a country and sometimes these rules are changed and casinos can no longer operate on those markets. The casino will honor any of your outstanding bets and assist with the withdrawal of any account balances still held so I think that's an appropriate resolution to the situation. Let us know if you were able to withdraw your winnings.
Thank you in advance!
Dear yyyuuu0110,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nisam imao pojma da postoje onlajn kazino sajtovi koji su toliko zlonamerni. Ovoga puta meta su bili Japanci, i ne znam koja će zemlja biti sledeća, ali ne želim da još jedna žrtva poput mene postane žrtva.
I had no idea that there were online casino sites that were so malicious. This time the target was Japanese people, and I don't know which country will be targeted next, but I don't want another victim like me to become a victim.
まさかここまで悪質なオンカジサイトがあるとは思いもしませんでした。今回は日本人がターゲットになり、次はどこの国がターゲットになるかはわかりませんが、わたしのような被害者が出て欲しくありません。
Poštovani iiiuuu0110 , razumem vašu frustraciju, ali bih želeo da vas pitam da li možete da potvrdite da ste primili sredstva. Hvala unapred na saradnji!
Dear yyyuuu0110, I understand your frustration but I would like to ask if you can verify that you received the funds. Thank you in advance for your cooperation!
Dear yyyuuu0110,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Čini se da je ovaj problem možda rešen, ali bez potvrde igrača primorani smo da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.
The player can reopen this complaint anytime.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.