The player from Norway had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was eventually resolved, and the player confirmed receipt of their winnings. Additionally, the player had been informed that the casino was under closure, prompting the need for a fast withdrawal. The complaint had been marked as 'resolved' by the Complaints Team.
Igrač iz Norveške je zatražio povlačenje manje od dve nedelje pre podnošenja žalbe. Uplata još nije bila obrađena. Problem je na kraju rešen, a igrač je potvrdio da je primio svoj dobitak. Pored toga, igrač je obavešten da je kazino zatvoren, što je izazvalo potrebu za brzim povlačenjem. Žalbu je tim za žalbe označio kao „rešen“.
Hej, u početku je uvek bio neko dostupan u ćaskanju uživo na stranici. Ne, to je niko, i nema odgovora podrške.
A ni na stranici se više ne može kockati.
samo se nadam da nisam prevaren.
Hei, in the beginning it was always someone available at the live chat on the page. No it’s nobody, and no respons from support.
And it’s not possible to gamble on the page anymore either.
i just hope I’m not being scammed.
Dear eludvig84,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Moj nalog je uspešno verifikovan.
Čudno mi je što je podrška za ćaskanje iznenada zatvorena, a na moju e-poštu nema odgovora.
Takođe dobijam grešku kada pokušavam da igram, kockanje u tom trenutku nije moguće.
My account has been successfully verified.
I find it strange that chat support suddenly is closed, and no reply’s to my email.
Also I get an error when trying to play, gambling isn’t possible at the time.
Dear eludvig84,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Hej, dobro sam. Ali još uvek čekam svoj novac. Poslao sam mejlove podršci, dobio sam jedan odgovor pre nekoliko dana. Tvrde da Riga ima duže praznike zbog proslave Nove godine, i to je razlog za odlaganje mog povlačenja.
Sve sam više uveren da je Vikingbet.io prevara.
Hei, I’m Well. But im still waiting for my money. I’ve sent emails to the support, got one reply some days ago. They claim that Riga has longer holidays due to new year celebrations, and that’s the reason for the delay on my withdrawal.
Im more and more convinced that Vikingbet.io is a scam.
Poštovani eludvig84,
Možete li, molim vas, pojasniti od kada je tačno vaše povlačenje i da li je vaš nalog u potpunosti verifikovan?
Ako imate bilo kakvu komunikaciju sa kazinom na koji su odgovorili, prosledite je nikolas.b@casino.guru radi daljeg pregleda.
Radujemo se Vašem odgovoru.
pozdrav,
Nick
Dear eludvig84,
Can you please clarify since when exactly is your withdrawal pending and if your account is fully verified?
If you have any communication with the casino where they have replied, please forward it to nikolas.b@casino.guru for further review.
Looking forward to hearing from you.
Regards,
Nick
Hej, moje prvo povlačenje je od 30/12-24, a drugo je 3/1-25.
moj nalog je u potpunosti verifikovan.
Ali kada pokušavam da igram dobijam grešku, izvinite kockanje trenutno nije moguće.
I ćaskanje ili e-pošta ne rade, nema odgovora od 6. januara
Hei, my first withdrawal is from 30/12-24 and second one is 3/1-25.
my account is fully verified.
But when trying to play I get an error,sorry gambling is not possible at the moment.
And live chat or email dont work,no answer since 6 january
Hvala eludvig84 za sve date informacije. Vašu žalbu ću sada proslediti koleginici Katki ( katarina.d@casino.guru ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
pozdrav,
Nick
Thank you eludvig84 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Poštovani eludvig84,
Moje ime je Katarina i pomagaću vam u rešavanju ovog slučaja. Žao mi je zbog situacije u kojoj ste se našli.
Sada bih želeo da pozovem predstavnika Vikingbet kazina da se pridruži ovom razgovoru.
Dragi Vikingbet kazino, možete li nam dati više informacija o ovom slučaju?
Radujem se vašem odgovoru.
Dear eludvig84,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite Vikingbet Casino representative to join this conversation.
Dear Vikingbet Casino, could you please provide more information about this case?
Looking forward to your reply.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hej
konačno sam dobio svoj novac. Takođe sam dobio e-poštu da je kazino zatvoren.
i da moram brzo da se povučem.
Hei
i finally got my money. And also I received an email that the casino is under closure.
and that I had to make my withdrawal fast.
Poštovani eludvig84,
Drago nam je da čujemo da je vaš problem rešen i hvala vam na novostima u vezi sa zatvaranjem kazina. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju za pomoć u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Katarina
Casino.Guru
Dear eludvig84,
We're glad to hear that your issue has been resolved and thank you for the update regarding the casino's closure. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
