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ON DEC 1, 2020 I RECEIVED AN EMAIL FROM THE CASINO VIP CLUB CASINO WHERE THEY MENTIONED THAT THE WITHDRAWAL REQUEST ID 395 FOR $ 150 USD WAS IN THE PROCESS OF APPROVAL AND THAT IN 2 TO 3 BUSINESS DAYS I WOULD RECEIVE THE APPROVAL AND DEPENDING ON THAT FROM 7 TO 10 DAYS TO THE PAYMENT AND MENTIONED THE REQUIREMENTS THAT I WOULD HAVE TO PROVIDE AS IDENTITY AND RECEIPT OF HOUSING WHICH I ANSWERED THAT IF THESE DOCUMENTS WOULD HAVE TO BE SENT BY EMAIL. ON DAY 2 I SENT THEM AN EMAIL ASKING IF I NEEDED TO MAKE A DEPOSIT FOR THAT CHARGE AND THEY TELL ME THAT IF BUT THEIR SYSTEM NEVER LET ME DO IT, IT MARKED A SYSTEM ERROR. ON DEC 5 I SENT THEM AN EMAIL ASKING IF THEY WERE A RESPONSIBLE COMPANY BECAUSE I DID NOT HAVE ANY MORE RESPONSE FROM THEM. ON DAY 6 THEY TOLD ME THEY REFUSED MY PAYMENT BECAUSE THE MAXIMUM TO PAY WAS $ 100 USD. ON DECEMBER 10TH I RECEIVED AN EMAIL WHERE I DECIDED THE SAME BUT NOW WITH ID 509 BECAUSE I RETURNED TO REQUEST A WITHDRAWAL AND THEY TOLD ME THE SAME ABOUT REQUIREMENTS. ON DEC 12 I ANSWERED THAT BECAUSE THEY REFUSED THE PAYMENT OF $ 150 USD IF THE ADVERTISING ON THE INTERNET CLEARLY SAID THAT I COULD CHARGE UP TO $ 150 AND NOT $ 100 AS THEY SAY AND I SENT THEM THE PICTURE WHERE WHAT THEY OFFER WAS PLASMED AND THEY WAIT FOR ME THEY GAVE THE 25TH DAY I RECEIVED EMAL WHERE THEY INFORM ME THAT THE PAYMENT OF MY PROFIT WOULD NOT BE POSSIBLE BECAUSE THE DOCUMENTATION AS IDENTIFICATION ID AND THE HOUSING RECEIPTS WERE NOT IN ENGLISH LANGUAGE TO WHICH I ANSWERED THAT THE LANGUAGE OF ANY IDENTIFICATION RECEIPTS FROM SERVICE WHERE THE HOUSING ADDRESS COMES, ARE WRITTEN IN THE LANGUAGE OF THE COUNTRY THAT ISSUING THE DOCUMENTS AND THAT THE ONLY THING I REMAINED TO SAY AND DO WAS THAT THEY REMAINED WITH THE MONEY BECAUSE I WAS NOT DYING OF HUNGER LIKE THEM, SO I ENTER MY ACCOUNT IN THE CASINO AND THROW THE MONEY, I WANTED IT ON FOOL SO THAT THE ACCOUNT WOULD RUN OUT OF FUNDS SO NOW LESS WILL WANT TO PAY ME AND IT WAS UNTIL THEN I REALIZED THAT HERE DRIA FILE MY COMPLAINT, THEY HOPE TO DO SOMETHING OR I WOULD HAVE TO GET A LAWYER AND NOT SO MUCH FOR THE $ 150 USD, RATHER FOR OWN PRIDE

EL DIA 1 DE DIC 2020RECIBI EMAIL DEL CASINO VIP CLUB CASINO DONDE MENCIONAN QUE LA SOLICITUD DE RETIRO ID 395 POR $150 USD ESTABA EN PROCESO DE APROVACION Y QUE DE 2 A 3 DIAS LABORALES RECIBIRIA LA APROVACION Y DEPENDIENDO DE ESO DE 7 A 10 DIAS PARA EL PAGO Y MENCIONARON LOS REQUISITOS QUE TENDRIA QUE PROPORCIONAR COMO IDENTIDAD Y RECIBO DE VIVIENDA LO CUAL LES RESPONDI QUE SI ESOS DOCUMENTOS LOS TENDRIA QUE ENVIAR POR EMAIL. EL DIA 2 LES ENVIE UN EMAIL PREGUNTANDO QUE SI PARA ESE COBRO NECESITABA HACER UN DEPOSITO Y ME COMENTAN QUE SI PERO EL SISTEMA DE ELLOS JAMAS ME DEJO HACERLO, ME MARCABA ERROR DE SISTEMA. EL DIA 5 DIC LES ENVIO UN EMAIL PREGUNTANDOLES SI ERAN EMPRESA RESPONSABLE PORQUE NO TUVE MAS RESPUESTA DE PARTE DE ELLOS. EL DIA 6 ME DICEN QUE RECHAZARON MI PAGO PORQUE LO MAXIMO A PAGAR ERAN $100 USD. EL DIA 10 DE DICIEMBRE RECIBI EMAIL DONDE ME DECIAL LO MISMO PERO AHORA CON ID 509 PORQUE VOLVI HACER SOLICITUD DE RETIRO Y ME COMENTARON LO MISMO SOBRE REQUISITOS. EL DIA 12 DIC LES CONTESTO QUE PORQUE ME RECHAZARON EL PAGO DE $150 USD SI LA PUBLICIDAD EN INTERNET DECIA CLARAMENTE QUE PODRIA COBRAR HASTA $150 Y NO $100 COMO ELLOS DECIAN Y LES ENVIE LA IMAGEN DONDE ESTABA PLASMADO LO QUE OFRECIAN, ESPERE RESPUESTA Y ME LA DIERON EL DIA 25 RECIBI EMAL DONDE ME INFORMAN QUE EL PAGO DE MI GANANCIA NO SERIA POSIBLE PORQUE LA DOCUMENTACION COMO ID DE IDENTIFICACION Y LOS RECIBOS DE VIVIENDA NO ESTABAN EN IDIOMA INGLES A LO QUE LES CONTESTO QUE EL IDIOMA DE CUALQUIER IDENTIFICACION Y FACTURAS DE RECIBOS DE SERVICION DONDE VIENE LA DIRECCION DE VIVIENDA SON ESCRITOS EN EL IDIOMA DEL PAIS QUE EXTIENDE LOS DOCUMENTOS Y QUE LO UNICO QUE ME QUEDABA POR DECIR Y HACER ERA QUE SE QUEDARAN CON EL DINERO PORQUE NO ME ESTABA MURIENDO DE HAMBRE COMO ELLOS, POR LO QUE ENTRE A MI CUENTA EN EL CASINO Y TIRE EL DINERO, LO APOSTE A LO TONTO PARA QUE LA CUENTA QUEDARA SIN FONDOS POR LO QUE AHORA MENOS VAN A QUERER PAGARME Y FUE HASTA ENTONCES QUE ME DI CUENTA QUE AQUI PODRIA PRESENTAR MI QUEJA, ESPEROPUDIERAN HACER ALGO O TENDRIA QUE AGARRAR UN ABOGADO Y NO TANTO POR LOS $150 USD, MAS BIEN POR ORGULLO PROPIO

Dear FRANCISCO,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Before we’ll proceed any further with this case, could you please advise which casino is it related to?

1)     https://www.vipclubplayer.com/

2)     https://www.vipclub.casino/

Have you deposited any funds into your account after completing wagering requirements for the Free Chip bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear FRANCISCO,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.