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I am not sure but when I went to withdraw only way was through bitcoin I do not have a bitcoin account nor do I desire to have one,when I tried to find out howmuchI could withdraw I was told by Maros of customer aswervicwe you have TO GO TRHROUGH BITCOIN i DEPOSITED WITH A CREDIT CARD

Dear edwinbenj5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account?

If you have been advised by the casino to use a Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, and safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There are a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/) Please let me know how you decided and we will agree on how to pursue this case. 

I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear edwinbenj5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.