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I hope that this is just a delayed payment. The Issue is that my KYC and bitcoin address in identification have all been verified. I have emails and Conversations with support stating stating that everything they needed for My withdrawal Is correct. I was told by support Via email and via Online, That processing could take 7 to 10 business days, And before that it would take 10 days to process the The winnings. I have screenshots And all conversations between VIP Club Casino And myself. They are keeping in contact with me but it takes 5 to 6 days before I get a response and when I do get a response it's the same thing They say everytime that my KYC my Bitcoin address And my identification It's all In good standing and has been verified. The last email they sent me stated that I had to go onto the website and request a withdraw again. Every time I go and try to request every draw with draw again it asked me for my identification again, Which they stated that you should not ask me for my identification and directly go into the final stage of withdrawal. I've tried several times to Do what they stated but to no Avail. Then they stated that maybe I should clear caches and exit out of the website and log back on which I have done several times which I got the same results nothing. I've written them emails asking them if they could start the withdrawal process from their side and they told me no that I would have to the website and request the withdrawal. So that's where I'm stuck right now with the withdrawal process. I written them asking them to help me with this and and I have gotten no answer in the past week. I asked them To fix this problem with my request for my $100 withdrawal. I asked them to let me know what's going on and if they could not help me with my money that I won Fair and square that I would have to document andocument and show that their website And casino platform Didn't Honor The Policy of payment Of my winnings. I would like to have this all cleared up and get paid Exactly what I am Owed. I let them know that if they could Not keep up with their bargain that I wouldn't have to write negative feedback on Google and on all or no deposit bonus websites and all social media websites that I'm on. And report them to the Better Business BureauAnd so that people would know That their Casino platform is Fraudulent and does not Honor payouts. Please help me receive my payment and thank you for your help

Dear mycool2cool,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past? Do I understand correctly that your winnings have been accumulated from a Free Bonus solely?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear mycool2cool,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.