Nedostaje novac sa računa!!
28. aprila sam igrao slotove u Voltslot kazinu. Do sada sam imao dobro iskustvo. Već sam napravio povlačenje pre nekoliko meseci, što je prošlo u redu.
Uplatio sam ukupno preko 300 evra te večeri i konačno sam osvojio do 900. Igrao sam još malo i na 700 sam odlučio da podignem 600. Sve je to bilo u knjizi smrti. Otišao sam na stranicu za povlačenje i dodao povlačenje od 600. Novac je uzet sa računa, ali nije bilo povlačenja 600 u istoriji povlačenja.
Otišao sam na ćaskanje i pitao šta se dešava, a gospođa je rekla da mi je pasoš istekao i da moram ponovo da potvrdim depozit negde u februaru. Dobro jesam. Ali još uvek nema traga o mom povlačenju ili 600 evra.
Nakon ponovnog razgovora, gospođa je rekla da je slučaj poslat u finansije i da treba da sačekam odgovor.
Pa odigrao ostalih 100. I sledećeg dana i dalje ništa pa opet na mail i podršku. Standardni odgovori beskorisni. A onda sam dobio e-mail od odeljenja za finansije da nema povlačenja i da možda mešam račune!
Sve u svemu. Ili imaju veoma gadnu grešku koja ovo uzrokuje i nisu voljni da je zaista istraže (trebalo bi negde da vide šta se dogodilo, zar ne?) Ili je to čista prevara.
Tražio sam da proverim stanje gotovine i još uvek se nadam da će se vratiti sa odgovarajućim odgovorom. 600 nije svet, ali se zaista osećam prevarenim i ne shvaćenim ozbiljno.
Ako odem do transakcija istorije kazina, veliki deo svih mojih opklada na knjigu mrtvih takođe nedostaje. Da li sam kliknuo na dugme za povratak nakon zahteva za povlačenje? Možda postoji problem između knjige mrtvih i kazina?
Ne znam. Osećam se kao da ću poludeti. Toliko da ne vredi ni ovih 600 evra.
KR,
Bart
Money from account missing!!
On the 28th of April I was playing slots at Voltslot Casino. I had an OK experience so far. I already made a withdrawal some months ago to which went fine.
I had deposit a total over 300 euro s that evening and finally I won up to 900. Played a bit more and at 700 I decided to withdraw 600. This was all on the book of death. I went to the withdrawal page and added a withdrawal of 600. the money was taken from the account but there was no 600 withdrawal in the withdrawal history.
I went to support chat and asked what was going on and the lady said my passport was expired and I needed to confirm a deposit somewhere in Feb again. Fine so I did. But still no trace of my withdrawal or the 600 euro.
After chat again lady said the case was sent to finance department and I should wait for the answer.
So played the other 100. And next day still nothing so again on mail and support. Standard answers useless. And then I got an e-mail from the finance departmet that there is no withdrawal and maybe I'm mixing up accounts!
All and all. Either they have a very nasty bug that causes this and they are not willing to really investigate it (they should see somewhere what happened right?) Or it's pure scam.
I asked to check cash balances and still hope they come back with a proper answer. 600 is not the world but I really feel scammed and not taken seriously.
If I go to the casino history transactions a big piece of all my bets on the book of dead are also missing. I did click on the backbutton after the withdrawal request? Maybe there is an issue between book of dead and the casino?
I don't know. Feels like I'm going crazy. So much that its not even worth this 600 euro.
KR,
Bart
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