The player from Australia requested a withdrawal three months ago, with multiple attempts at $4000 and $2500 being accepted but later rejected. Despite confirming with the casino that the withdrawals were successful, the player has not received any funds and is frustrated with the lack of resolution from the casino.
Igrač iz Australije je zatražio povlačenje pre tri meseca, sa višestrukim pokušajima od 4000 i 2500 dolara koji su prihvaćeni, ali su kasnije odbijeni. Uprkos tome što je kazino potvrdio da su povlačenja bila uspešna, igrač nije dobio nikakva sredstva i frustriran je nedostatkom rešenja iz kazina.
Podigao sam 24. oktobra 2024. Do danas nisam dobio ni centa. Bio sam u kontaktu sa casino chat-om i takođe sa mojim VIP menadžerom. Imam svu prepisku između operatera i mene i mejlove između mog VIP menadžera i mene. Rečeno mi je da odem u svoju banku i uzmem sve potrebne dokumente koji su potrebni za proces isplate. Dobio sam mejlove u kojima su mi čestitali na uspešnoj pobedi.
Pokušao sam da podignem ceo iznos, ali kazino ima ograničenje od $4000 po povlačenju, tako da sam povukao 3k $4000 i 1k $2500. Povlačenja su prihvaćena, a zatim nekoliko dana kasnije odbijena. Jedan od konsultanta za onlajn ćaskanje mi je rekao da je novac uplaćen na moj kazino račun i ja sam ga odigrao. U mojoj istoriji transakcija nema zapisa da se to ikada dogodilo. Pobedio sam na fer novca i nisam dobio ni centa. Žalio sam se i nikuda me nije dovelo. Nadam se da se ovo može lako rešiti i da ću i ja dobiti ono što imam pravo.
I made a withdrawal on 24th October 2024. Till this day I haven't received a cent. I have been in contact with casino chat and also my VIP Manager. I have all correspondence between the operators and myself and the emails between my VIP Manager and myself. I was told to go to my bank and get whatever necessary documents were required for the payout process. I received emails congratulating me on my successful win.
I tried to withdraw the whole amount but the casino has a limit of $4000 per withdrawal so I withdrew 3x $4000 and 1x $2500. The withdrawals were accepted and then a couple days later rejected. I had one of the online chat consultant tell me that the money was credited to my casino account and I played it out. There is no record on my transaction history of that ever occuring. I won the money fair and square and haven't received a cent. I have complained and it's got me nowhere. I hope that this can be sorted easily and I get what I am entitled too.
Zdravo Maree19,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Voodoo kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello Maree19,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Voodoo Casino. Please allow me to ask you a few more question before we would move forward.
Looking forward to your answer.
Regards,
Nick
Zdravo
Da, moj nalog je verifikovan, moj dobitak je osvojen pravim novcem i redovno razgovaram sa kazinom
Hello
Yes my account was verified my winnings were won by real money and I speak to th a casino on a regular basis
Zdravo Maree19,
Da li bi bilo moguće proslediti komunikaciju između vas i kazina u vezi sa ovim slučajem pre nego što pokušamo da ih kontaktiramo?
Molimo pošaljite na nikolas.b@casino.guru .
Radujemo se Vašem odgovoru.
pozdrav,
Nick
Hello Maree19,
Would it be possible to forward the communication between you and the casino related to this case before we would try to contact them?
Please send it to nikolas.b@casino.guru.
Looking forward to hearing from you.
Regards,
Nick
Naravno, ima dosta imejlova
Sure there is quite a few emails
Hvala Maree19 za sve date informacije. Vašu žalbu sada ću proslediti kolegi Stefanu ( stefan.m@casino.guru ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
pozdrav,
Nick
Thank you Maree19 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Draga Maree19,
Tako mi je žao što čujem da vas povlačenje još nije stiglo. Ja ću kontaktirati kazino i pokušati da rešim problem što je pre moguće.
Sada bih želeo da pozovem predstavnika Voodoo kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi Voodoo Casino,
Možete li da prokomentarišete situaciju?
Hvala vam unapred na pružanju informacija.
Dear Maree19,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Voodoo Casino representative to join this conversation and participate in resolving this complaint.
Dear Voodoo Casino,
Could you comment on the situation?
Thank you in advance for providing the information.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Draga Maree19,
Kontaktirao sam predstavnika kazina izvan teme za žalbe. Nadajmo se da će odgovoriti što je pre moguće. Produžiću tajmer za dodatnih sedam dana.
Vaše strpljenje je veoma cenjeno.
Dear Maree19,
I have contacted the casino representative outside of the complaint thread. Let's hope they will respond as soon as possible. I will extend the timer by an additional seven days.
Your patience is much appreciated.
Draga Maree19,
Izvinjavamo se zbog dugog čekanja na naš odgovor. Prema našim informacijama, imali ste nekoliko neuspešnih pokušaja da podignete svoj dobitak od 14500 AUD (4000 h3 + 2500). Međutim, svi su bili neuspešni zbog pogrešno unetih podataka u obrascu zahteva za povlačenje. Pošto je način plaćanja bio bankovni transfer, sastoji se od dva koraka: potvrde od strane kazina i obrade isplate od strane banke. Koliko vidim, vaša povlačenja su potvrđena na strani kazina (primili ste mejlove sa obaveštenjima). Ali vaša povlačenja su otkazana na strani banke zbog netačnih unetih informacija i novac je donet na vaš račun. Nakon svakog neuspešnog pokušaja kontaktirali ste nas u ćaskanju uživo i naši menadžeri za podršku su vam pomogli da kreirate ispravan zahtev za povlačenje, navodeći koje informacije su pogrešne i gde možete da saznate tačne, tačne informacije za kreiranje povlačenja. Takođe, nakon poslednjeg neuspešnog pokušaja da podignete svoj dobitak, naš menadžer vam je poslao e-poruku sa molbom da napravite novo povlačenje i unesete tačne podatke. Međutim, prema istoriji vaše igre, niste kreirali novi zahtev za povlačenje i nastavili ste da igrate. Uvek rado pomažemo našim igračima i jedna od naših prednosti je brzo i pouzdano povlačenje. Ako i dalje imate bilo kakvih pitanja ili su vam potrebne dodatne informacije - naša podrška će vam uvek pomoći.
ugodan dan!
Dear Maree19,
We apologize for the long wait for a response from us. According to our information, you had several unsuccessful attempts to withdraw your winnings of 14500 AUD (4000 х3 + 2500). However, they were all unsuccessful due to incorrectly entered information in the withdrawal request form. Since the payment method was Bank Transfer, it consists of two steps: confirmation by the casino and processing of the withdrawal by the bank. As far as I can see, your withdrawals were confirmed on the casino side (the notification emails were received by you). But your withdrawals were canceled on the bank side because of incorrect information entered and money was credited to your account. After each unsuccessful attempt you contacted us in Live Chat and our support managers helped you to create a correct withdrawal request, indicating what information was wrong and where you can find out the exact, correct information to create a withdrawal. Also, after the last unsuccessful attempt to withdraw your winnings you were sent an email from our manager asking you to create a new withdrawal and enter the correct information. However, according to your game history, you did not create a new withdrawal request and continued playing. We are always happy to help our players and one of our strengths is fast and reliable withdrawals. If you still have any questions or need any more information - our support is always happy to help you.
Have a nice day!
Dragi Voodoo Casino,
Hvala vam na odgovoru i informacijama koje ste dali.
Draga Maree19,
Da li imate još sredstava na vašem kazino računu? Ako jeste, da li biste mogli da pratite uputstva kazina i zatražite povlačenje sa tačnim informacijama?
Čekaću vaš odgovor.
Dear Voodoo Casino,
Thank you for your response and the information you have provided.
Dear Maree19,
Do you have any funds left in your casino account? If so, could you follow the casino's instructions and request a withdrawal with the correct information?
I'll be awaiting your reply.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
