The player from Netherlands had deposited €20, received a bonus, but was unable to play any games. Despite having €89 in his account, the casino had insisted on an additional deposit. The player had tried contacting the casino multiple times but received no response. In the course of our correspondence, the player had seemed frustrated and decided to close the case. We had attempted to gather more information to assist better, but due to the lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint in the future.
Igrač iz Holandije je deponovao €20, dobio bonus, ali nije mogao da igra nijednu utakmicu. Uprkos tome što je na svom računu imao 89 evra, kazino je insistirao na dodatnom depozitu. Igrač je više puta pokušao da kontaktira kazino, ali nije dobio odgovor. Tokom naše prepiske, igrač je delovao frustrirano i odlučio je da zatvori slučaj. Pokušali smo da prikupimo više informacija kako bismo bolje pomogli, ali zbog nedostatka odgovora igrača, morali smo da odbijemo žalbu. Igrač je zadržao mogućnost da ponovo otvori ovu žalbu u budućnosti.
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