Igrač iz Meksika je imao tehničke probleme. Odbili smo žalbu jer igrač nije odgovarao na naše poruke i pitanja.
Obavijest se pojavila na ekranu sreća da si osvojio 252 okretanja na svom sig depozitu. Uradio sam to nisu mi dali ništa Poslao sam poruku X chat nisu odgovorili do 6 sati rekli su kasnije da ćemo im dati bonus nakon 3 dana I ponovo posalje poruku i kazu da nemaju stanje neznam mogu i u trenutku smo pricali pricali smo depozit a ne stanje
A notification appeared on the screenhappiness you won 252 spins on your sig deposit I did it they didn't give me anything I sent a message X chat they never answered until 6 hours they said later we'll give them the bonus after 3 days I send a message again and they say they don't have a balance I don't know can and I moment there were talking we were talking deposit not balance
Apareció una notificación en pantallfelicidadez te ganaste 252giros en tu sig deposito lo hice no me dieron nada mande mensaje X chatear nunca contestaron hasta las 6 horas dijeron más tarde le damos la bonificacion después de 3 días mando mensaje de nuevo y dicen no tiene saldo no se puede y yo momento hay hablabahablábamos deposito no de saldo
Dragi karraristeo1,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem. Možete li, molim vas, proslediti bilo kakve dokaze, kao što su snimke ekrana ili video snimci, eventualno istoriju vaše igre zajedno sa relevantnom komunikacijom na petronela.k@casino.guru ?
Imajte na umu da bez ikakvih pratećih dokaza ne možemo nastaviti dalje sa ovim slučajem jer bi bilo gotovo nemoguće suočiti se sa kazinom.
U međuvremenu, pogledajte naš članak koji objašnjava "Kako su slot mašine programirane" i možda će vam pomoći da shvatite kako serveri komuniciraju sa igračima i koji problemi se mogu pojaviti na putu.
Jedva čekamo čuti od vas. Unaprijed zahvaljujemo na razumijevanju.
Srdačan pozdrav,
Petronela
PS: Možete li navesti na koju web stranicu se odnosi ovaj problem?
Dear karraristeo1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
PS: Could you please specify which website is this issue related to?
Dear karraristeo1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Ne, neću da šaljem video, ti iz vulkana praviš aplikacije sa tobožnjim ponudama da odeš i samo dođeš i ne znaš kako će nešto dati ako je tako. Ili je njihov, ali ako nije njihov, zašto link vodi do vašeg kazina?
Winer je još jedan ja sam ih pobijedio ali pošto nisam imao prave podatke oni su mi sve uzeli
Ice prodaje promocije za kupovinu i ne daju vam ništa
hot you casino jednak
No, I'm not going to send a video, you from the volcano make applications with supposed offers for you to go and you just arrive and you don't know how they're going to give something if that. Or is it theirs, but if it's not theirs, why does the link go to your casino?
Winer is another I beat them but since I didn't have real data they took everything from me
Ice sells shopping promos and they don't give you anything
hot you casino equal
No no voy a mandar video ustedes la de volcán hace aplicaciones con supuestas ofertas para que vayas y nomas llegas y desconocen como van a dar algo si eso. O es de ellos pero si no es de ellos ent por que el enlace da a tu casino?
Winer es otro les gane pero como no tenia datos reales me quitaron todo
Ice vende promos las compras y no te dan nada
Caliente te casino igual
Dear karraristeo1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Vidi patronella, ostavi tako, ti kazes da aplikacije nisu tvoje nego ih vode u tvoj kasino, to jest posto nisu tvoje, nista se ne desava jednostavno sto ja to vec znam, zato je bolje da igraj uzzu ho 21 ducke winerama lucky draw ovo su prava kazina, to znaci, dobijes, oni ti plate, izgubis, naplate ti kako treba, a oni koji su kao lucky draw, oni ako postoje, ako ja stavite sajam ovdje sa vama, cisti otpad, prodaju promocije, kupovina ne daje nista, slusajte, imajte na umu da mi nismo djeca i imajte na umu da se ne mogu svi igrati ovdje zato pazite na metode prodaje
Look, patronella, leave it like that, you say that the applications are not yours but they take them to your casino, that is to say, since they are not yours, nothing happens simply that I already know it, that's why it's better to play uzzu ho 21 ducke winerama lucky draw these are real casinos that is to say, you win, they pay you, you lose, they charge you as it should be, and those who are like lucky draw, those if there are, if I put a fair here with you, pure waste, they sell promos, purchases do not give anything, listen, keep in mind that we are not children and keep in mind that not everyone gets to play here so be careful with your sales methods
Mire patronela así déjelo ustedes dicen que las aplicaciones no son suyas pero llevan a su casino es decir como no ser suyas no pasa nada simplemente que pues ya me la sé por eso mejor play uzzu ho 21 ducke winerama lucky draw estos si son casinos de verdad es decir ganas te pagan pierdes te cobran como debe de ser y los que son como lucky draw esos si hay si meto feria aquí con ustedes pura merma venden promos las compras no dan nada pos oiga tenga en cuenta que no somos niños y tenga en cuenta que no cualquier persona se pone a jugar aquí así que tenga cuidado con sus formas de venta
Prvo, siguran sam da razumete da ja ne radim ni za jedno od tih kazina, ali kao jedan od nezavisnih zaposlenih i profesionalaca Casino.Guru-a pokušavam da vam pomognem da rešite svoj problem.
Pošto nisam razumeo vašu prethodnu poruku, zamolio sam vas da je preformulišete. Možete li, molim vas, detaljnije? Do sada, još uvek ne znam tačan URL veb sajta kazina na koji se odnosi ova žalba.
Firstly, I’m sure you understand that I don’t work for any of those casinos, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.
Since I did not understand your previous message, I asked you to rephrase it. Could you please elaborate? Up till now, I still don't know the exact URL of the casino website that this complaint is related to.
Dear karraristeo1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Ok, izvini mislio sam da radiš za ice, hot, vulcan ho viner. Mislio sam da su, ali imejmo istinu, kazina koja samo varaju barem ovde na internetu sada uživo. Ne znam, ali primer prodaju promotivne kupovine, ali ti praviš plaćanje preko Okko-a traje 70 sati u kojima ti to učine dobro i promocija više ne važi, odnosno kakva praćka? Viner je dobio oko 400 dolara od njega, zatvorio mi je račun, pa, skinuo je saldo
Ok sorry I thought you worked for ice, hot, vulcan ho winer I thought that but name the truth are casinos that only scam at least here on the internet now live I don't know but an example they sell promotions purchases but you make the payment through Oxxo it takes 70 hours in which they make it good for you and the promo is no longer valid, that is, what a slingshot? Winer won about 400 dollars from him, he closed my account, well, he took off the balance
Ok disculpa pensé trabajabas para ice,caliente,vulcan ho winer pensé eso pero nombre la verdad son casinos qué nadamás estafan al menos aquí en internt ya en vivo no sé pero un ejemplo venden promociones las compras pero haces el pago por Oxxo se tarda 70 horas en que te lo hacen bueno y la promo ya no vale osea que honda ? Winer le gane como 400 dólares me cerró la cuenta bueno me quito el saldo
Da li sam dobro razumeo da je vaš nalog zatvoren? Koliko je bio vaš aktivni bilans u to vreme, molim vas? Da li kazino drži neka sredstva?
Do I understand correctly that your account got closed? How much was your active balance at that time, please? Are there any funds being held by the casino?
Dear karraristeo1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, odbijamo ovaj slučaj jer igrač nije odgovorio na naše poruke i pitanja. Zbog toga nismo u mogućnosti da nastavimo sa daljom istragom ili predložimo moguća rešenja.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.