Igrač Bavarske na odustajanje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Bavaria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač Bavarske na odustajanje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Plaćanje se jednostavno ignoriše i iznose se problemi sa provajderom plaćanja. Novac više nije dostupan na računu i dostupan je od 5.9. na „u obradi" imam zabrinutost da će uopšte biti isplaćeno. Služba za korisnike uopšte ne odgovara ili samo sa molim sačekajte. Navodno se ne može kontaktirati dobavljač plaćanja. Molim vas pomozite
Payment is simply ignored and problems with the payment provider are put forward. Money is no longer accessible in the account and has been available since 5.9. on "is being processed" I have concerns that it will be paid out at all. The customer service does not answer at all or only with please just wait. The payment provider reportedly cannot be contacted. Please help
Auszahlung wird einfach ignoriert und Probleme beim zahlungs Anbieter vorgeschoben. Geld ist im Account nicht mehr greifbar und steht seit 5.9. auf „wird verarbeitet" ich habe bedenken das überhaupt noch ausgezahlt wird. Der Kundenservice antwortet gar nicht oder nur mit bitte einfach warten. Der zahlungs Anbieter kann angeblich nicht kontaktiert werden. Bitte um Hilfe
Dear Joe1105,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo Joe1105 , Kristina
Želimo da potvrdimo da je kazino blagovremeno odobrio transakciju povlačenja 3b1d2387-cabe-4a71-9f32-c3f18b4d962b i da je trenutno obrađuje PSP. Nažalost, u ovoj fazi kazino ne može uticati na brzinu čišćenja novca.
Čekamo da novac bude isporučen igraču kao i igrač.
Srdačan pozdrav
Hello Joe1105, Kristina
We'd like to confirm, that the withdrawal transaction 3b1d2387-cabe-4a71-9f32-c3f18b4d962b has been approved by the casino in a timely manner and is currently being processed by the PSP. Unfortunately, at this stage, casino cannot influence the speed of money clearance.
We are waiting for the money to get delivered to the player as well as the player does.
Kind regards
Ko ili šta je PSP? Onda samo treba da pitaš šta se tamo dešava. Međunarodni bankovni transfer traje najviše 3-5 dana. Pitajte svog provajdera kada će novac biti prenet. Sve dok ovo nije razjašnjeno, nažalost ne mogu da dam pozitivnu ocenu niti da promenim negativnu.
Who or what is the PSP? Then you just have to ask what's going on there. An international bank transfer takes a maximum of 3-5 days. Please ask your service provider when the money will be transferred. As long as this has not been clarified, unfortunately I cannot give a positive rating or change the negative one.
Wer oder was ist die PSP? Dann muss man dort eben mal nachfragen woran es hängt. Eine auslandsüberweisung dauert maximal 3-5 Tage. Bitte fragen Sie bei ihrem Dienstleister nach wann das Geld überwiesen wird. Solange das nicht geklärt ist kann ich leider keine positive Bewertung abgeben bzw. die negative ändern.
Lt. Casino su 6.9. koštali 1500 €. predati spoljnoj kompaniji koja plaća, mora biti moguće kontaktirati kompaniju i pitati šta su radili sa novcem u poslednjih 9 dana. Isplata se ne može toliko dugo obrađivati! Treba mi novac na koji imam pravo!
Lt. Casino were the 1500 € on 6.9. handed over to the paying external company it must be possible to contact the company to ask what they have been doing with the money for the past 9 days. A payout cannot be processed for that long! I need the money I'm entitled to!
Lt. Casino wurden die 1500€ am 6.9. an das auszahlende externe Unternehmen übergeben es muss doch möglich sein das Unternehmen zu kontaktieren um nachzufragen was es seit 9 Tagen mit dem Geld macht. Bitte so lange kann eine Auszahlung nicht in Bearbeitung sein! Ich benötige das mir zustehende Geld!
Najnovija izjava Vulkan Vegasa uopšte, sve uplate će na kraju stići. Može potrajati mesecima, a možda i ne! Odlična izjava. Zanima me da li Guru može da mi pomogne da dobijem svoj novac.
The latest statement from Vulkan Vegas in general, all payments will eventually arrive. It can take months or maybe not at all! Great statement I'm curious if Guru can help me to get my money.
Die neueste Aussage von Vulkan Vegas in der Regel werden alle Zahlungen irgendwann ankommen. Heißt es kann Monate dauern oder kommt evtl auch gar nicht! Tolle Aussage ich bin gespannt ob Guru mir zu meinem Geld verhelfen kann.
Novac je danas vraćen na moj kazino saldo i sada pokušavam da izvršim novo povlačenje
The money was credited back to my casino balance today and I am now trying to make a new withdrawal
Das Geld wurde heute auf mein Casino Guthaben zurück gebucht ich versuche jetzt eine neue Auszahlung
Zdravo,
Prema našoj evidenciji, sve transakcije su uspešno završene i trenutno nema aktivnih/na čekanju zahteva za povlačenje.
Srdačan pozdrav
Hello,
According to our records, all transactions have been finished in success and there are currently no active/pending withdrawal requests.
Kind regards
Pozdrav svima,
Hvala Vulkan Vegas kazinu na pomoći.
Joe1105, ovu žalbu ću držati otvorenom do vaše potvrde o uspešnom povlačenju. Obavestite me čim primite uplatu.
Hello everyone,
Thank you Vulkan Vegas Casino for your assistance.
Joe1105, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
Dear Joe1105,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Sjajne vesti, Joe1105. Pošto je žalba uspešno rešena, sada ćemo je zatvoriti kao „rešenu" u našem sistemu. Hvala vam na saradnji i ne ustručavajte se da nas kontaktirate ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Awesome news, Joe1105. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.