Nažalost, mi se ne bavimo pitanjima vezanim za sajber kriminal. Ako su vaša imovina ili lični podaci ukradeni i kasnije zloupotrebljeni, ovo spada u nadležnost policije, a ne posrednika poput nas. Priznajte da nam nedostaju zakonska ovlašćenja i resursi za sprovođenje istrage ili krivično gonjenje potencijalnih krivaca. Naša perspektiva je da odgovornost za ovaj zločin leži na pojedincu koji ga je počinio, a ne na kazinu.
Pored toga, iz našeg iskustva, onlajn kazina ne vole pretnje (posebno one sa povraćajem), au mnogim slučajevima to ima upravo suprotan efekat u odnosu na željeni napredak. Stoga, kao i za budućnost, toplo bih vam preporučio da promenite način na koji komunicirate i rešavate probleme. Nakon što izvršite povraćaj sredstava, čak možete da se suočite sa problemima u drugim onlajn kockarnicama jer mnoga od njih dele iste baze podataka „visokorizičnih" igrača.
Pored toga, banka koja pokreće proces povraćaja sredstava takođe treba da ispita stvar i okolnosti sa primaocem plaćanja. To znači da u slučaju dovoljno dokaza od primaoca, povraćaj sredstava može biti odbijen, posebno kada kazino može dokazati da ste dobrovoljno deponovali i igrali sa svojim sredstvima, što kazina obično lako mogu dokazati.
Dakle, samo prijateljski podsetnik ako još uvek niste osporili svoje depozite - imajte na umu da izdavanje povraćaja sredstava često naiđe na odbijanje od strane banaka i može izazvati ozbiljne probleme u bilo kom kazinu u kojem biste želeli da igrate posle.
Bojim se da u ovom slučaju ne možemo dalje. Molim vas, ne ustručavajte se da me obavestite ako mogu još nešto da vam pomognem, ili ako sam nešto prevideo na drugi način, biću primoran da zatvorim ovu žalbu. Hvala na razumevanju.
Regrettably, we do not handle matters related to cybercrimes. If your possessions or personal information have been stolen and subsequently misused, this falls under the jurisdiction of the police, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.
Additionally, from our experience, online casinos do not like threats (especially chargeback ones), and in many cases, it has exactly the opposite effect compared to the desired progress. Therefore, and also for the future, I would strongly recommend you change the way you communicate and solve problems. After making chargebacks, you can even face problems in other online casinos as many of them share the same databases of "high-risk" players.
In addition, a bank initiating a chargeback process should also investigate the matter and circumstances with the receiver of the payment(s). It means that in case of enough evidence from the receiver, the chargeback could be denied, especially when the casino can prove that you voluntarily deposited and played with your funds, which casinos usually easily can prove.
So just a friendly reminder if you haven't disputed your deposits yet - please keep in mind that issuing chargebacks is often met with rejection from banks and it can cause serious issues in any casino you would want to play in after.
I am afraid that we are not able to proceed further in this case. Please, do not hesitate to let me know if there is anything else I could help you with, or if I have overlooked something otherwise, I will be forced to close this complaint. Thank you for your understanding.
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