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Hello, I requested a withdrawal of 4,500 euros on March 5th. I didn't win that with a bonus. According to the terms and conditions, you need five working days for processing. Today, March 11th, I notice that the €4500 is divided into five different transactions. always 1000 € and once 500 €.

it was rejected to me for inexplicable reasons. only 1000 euros will be processed.

I feel fooled I gambled a lot of money and once I win such a sum and it is not paid out to me.

Hallo ich habe am 5. März eine Auszahlung in Höhe von 4.500 Euro angefordert. Die habe ich durch kein Bonus gewonnen. laut den AGBs benötigen Sie für die Bearbeitung fünf Werktage. Heute am 11. März stelle ich fest dass die 4500 € in fünf verschiedenen Transaktionen unterteilt sind. jeweils immer 1000 € und einmal 500 €.

es wurde mir aus unerklärlichen Gründen abgelehnt. nur 1000 Euro werden bearbeitet.

ich fühle mich verarscht ich habe sehr viel Geld verspielt und einmal Gewinne ich so eine Summe und sie wird mir nicht ausgezahlt.

Hello Emine,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino confiscated €3,500 from your overall winnings?

Have you received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Emine

Sorry, you've faced issues with the withdrawal.

We've contacted the payment provider, they say this is due to some technical issue (no specifics)

We are kindly asking to make the request once again.

Thank you!

Best regards

Hello I guess the money we come. A part is definitely there.

Thanks very much

Hallo ich vermute das Geld wir kommen. Ein Teil ist aufjedenfall da.

vielen Dank

Hello everyone,

Thank you Vulkan Vegas Casino Team for your assistance.

Emine, could you please clarify your last message? Have you already received a part of your winnings? How much money did you receive?

I only received 2000 € in the terms and conditions it says From a profit of 500 € it takes five working days until the money is paid out. However, don't stick to it, that's rude and incorrect in my opinion

Ich habe nur 2000 € erhalten in den AGBs steht Ab einem Gewinn von 500 € geht es fünf Werktage bis das Geld ausgezahlt wird. Jedoch halten Sie sich nicht dran das ist meiner Meinung nach unverschämt und nicht korrekt

It's now 7 working days. I had to apply for a new application for the remaining amount because I allegedly gave my data incorrectly, which cannot be, 2,000 euros have already been credited to my account.

Es sind mittlerweile 7 Werktage. Ich musste einen neuen Antrag für die Restliche Summe beantragen weil angeblich ich meine Daten falsch angegeben habe was nicht sein kann es kamen ja schon 2.000 Euro auf mein Konto.

Thanks for the updates, Emine. Please note that it can take a few days to fully process each withdrawal. If you have already requested the withdrawal of the rest of your winnings, there is not much more we could do at this point but wait.

I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

Money is there. Thanks

Geld ist da. Danke

Awesome news, Emine. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.