Poštovani Simpović1,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li ljubazno navesti koliko ste novca uplatili na svoj kazino račun od datuma kada ste se registrovali?
Možete li mi reći koliko ste novca do sada podigli? U skladu sa uslovima i odredbama, ako vaša ukupna povlačenja premašuju 20 puta iznos vaših depozita, onda ćete morati da sačekate 30 dana da se vaši dobici prikažu na vaš bankovni račun.
Da li ste ranije izvršili uspešna povlačenja? Da li ste prošli punu KIC verifikaciju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Simpovic1,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly specify how much money you deposited into your casino account since the date you registered?
Can you please let me know how much money you have withdrawn till now? As per the terms and conditions, if your total withdrawals exceed 20 times the amount of your deposits, then you will have to wait for 30 days for your winnings to be credited to your bank account.
Have you made any successful withdrawals before? Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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