Zdravo,
Pišem ovu žalbu jer nisam navikao na tako dugo čekanje za povlačenje novca u onlajn kazinu.. i igrao sam na prilično velikom broju sajtova.
Ja sam novi korisnik na ovom sajtu Vulkan Vegas, pošto sam se registrovao tek pre 5 dana (6. novembar).
Napravio sam ukupno 39.000 RON (~8.000 evra) depozita na ovom sajtu i uspeo sam da osvojim 90.000. To je prilično velika suma novca, ali ne i veliki multiplikator.
Provera KIC-a bila je prilično brza i završena je istog dana, tako da to podržava.
Problem je u tome što sam pokušao da podignem ovaj iznos preko debitne kartice koju sam koristio za deponovanje i nakon 2 radna dana čekanja na odobrenje finansijskog tima čekao sam još 3 da se procesor plaćanja završi, da bih saznao danas, sat ranije od ovog posta, da povlačenje nije uspelo zbog neočekivane greške na strani procesora.
Sve ovo deluje mi malo nedorečeno, štaviše činjenica da sam morao da se prijavim i sam proverim statuse povlačenja da vidim da nisu uspeli jer me ništa nisu obavestili.
Sada sam morao da podnesem nova povlačenja i ceo proces mora da počne od 0. Timu za plaćanje može biti potrebno do 14 radnih dana da odobri i onda ko god zna šta procesor plaćanja radi ovog puta i povlačenja ponovo ne uspeju. Zaista mislim da ovo treba dati prioritet i ubrzati jer su povlačenja već bila odobrena pre nego što su, ali nisu uspela na njihovoj strani..Ovaj put sam pokušao da povučem ethereum kao što znam sa drugih sajtova koji su brži i pouzdaniji.
Svrha ove žalbe je da mi možete pomoći oko ovog pitanja jer se bojim da bi kazino mogao da odugovlači ili pokuša da ne plati. Ovu zabrinutost pogoršava i činjenica da postoji veliki broj pritužbi na ovom sajtu.
Zaista se nadam da će ovo imati srećan kraj jer je tim za podršku iz Vulkan Vegasa bio prijateljski sa mnom i pokušao da pomogne.
Nestrpljivo čekam vaš odgovor i hvala vam unapred!
Hello,
i am writing this complaint as i am not used to such long waiting amounts of time for withdrawals on an online casino.. and i have played on a pretty great deal of sites.
I am a new user on this Vulkan Vegas site, as i only registered 5 days ago (6th of November).
I have made a total of 39.000 RON (~8.000 euros) of deposits on this site and managed to win 90.000. It is a pretty big amount of money, but not a huge multiplier.
KYC check was pretty fast and it was completed on the same day so props to that.
The problem is that i tried withdrawing this amount via the debit card i used for depositing and after 2 business days of waiting for the financial teams approval i have waited another 3 for the payment processor to finish, only to find out today, an hour earlier from this post time, that the withdrawals failed due to an unexpected error on the processor side.
This all act seems a little sketchy to me, moreover the fact that i had to log in and check the withdrawals statuses myself to see that they failed as they did not notify me via anything..
Now i had to submit new withdrawals and the whole process has to start from 0. Payment team can take up to 14 business days to aprove and then whoever knows what the payment processor does this time and the withdrawals fail again. I really think this should be prioritised and sped up as the withdrawals were already approved beofre but failed on their side..This time i tried ethereum withdrawals as i know from other sites that are more faster and reliable.
The purpose of this complaint is so that you can please help me with this matter as i am scared that the casino might try to stall or try not to pay. This worry is also aggravated by the fact that there are a great number of complaints on this site..
I really hope this has a happy ending as the support team from Vulkan Vegas was friendly with me and tried to help.
Eagerly waiting for your relpy and thank you in advance!
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