Vulkan Vegas Casino - Igrač se bori da dovrši provjeru računa.

Hello, i am typing here because im trying to do the KYC verification in Vulkan Vegas. Ive been trying to withdraw 500 NOK for a while now. Always an error/incompletion. I asked tjem on maim and they said i need to do the KYC verification. And this is the first time i have done this. I think i have done it correctly it says it is verified/accepted but i still cannot withdraw my money. If im the one in wrong i here i would like a guide and detailed description of how i do the kyc verification/ what could be wrong with my current one. Any help?

Dear thomashassel,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Vulkan Vegas Casino team, for your assistance in this matter.

Dear thomashassel,

Please follow the instructions in order to verify your account and I'm positive you'll receive your winnings in no time. Looking forward to hearing from you.

Dear thomashassel,

Have you succeeded in verifying your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.