Igrač iz Njemačke se žali na dugotrajan proces verifikacije. Prigovor igrača je uspješno riješen.
Zdravo, pokušavam da verifikujem svoj nalog već 2 meseca, ali moji dokumenti se ne obrađuju. Od jučer nema odgovora na moje pitanje zašto je moja isplata poništena. Podrška uživo ignoriše moja pitanja. Također sam dobio pobjedu prije nekoliko mjeseci i bio sam ignorisan dok nisam sve ponovo prokockao. Vulkan Vegas mi ne deluje ozbiljno jer se igrači namerno održavaju. Dragi Casino Guru timu, zašto takve online kazina ocjenjujete ozbiljnim?
Hi I've been trying to verify my account for 2 months but my documents are not being processed. Since yesterday there has been no answer to my question as to why my payout was reversed. Live support ignores my questions. I also had a win a few months ago and was ignored until I gambled it all away again. Vulkan Vegas doesn't seem serious to me because the players are deliberately maintained. Dear Casino Guru Team, why do you rate such online casinos as serious?
Hi versuche seid 2 Monaten mein Konto zu verifizieren aber meine Unterlagen werden nicht bearbeitet. Seid gestern wird auf meine Frage warum meine Auszahlung zurück gebucht wurde nicht geantwortet. Live support ignoriert meine Fragen. Habe vor paar Monaten auch ein Gewinn gehabt und wurde solange ignoriert bis ich alles wieder verspielt habe. Vulkan Vegas kommt mir nicht seriös vor weil bewusst die Spieler gewartet werden. Liebes Casino Guru Team wieso bewertet ihr solche online Casinos als seriös ??
Poštovani derfinisher09,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem.
Imajte na umu da je KYC veoma važan i suštinski proces, tokom kojeg kazino osigurava da se novac pošalje pravom vlasniku. Kako nemaju luksuz da fizički vide sve igrače i provjere njihove identifikacijske i dokumente, to je jedini način na koji kockarske ustanove mogu završiti procedure verifikacije. Nijedno od ozbiljnih i licenciranih kockarnica ne uzima olako KYC i može potrajati nekoliko radnih dana da se završi ovaj temeljni proces.
Jeste li bili obaviješteni šta konkretno izgleda kao problem u verifikaciji vašeg računa?
Uz to, imajte na umu da se reputacija kazina ne može odrediti negativnim iskustvom jednog igrača. Ako ste zainteresovani za proces pregleda onlajn kazina, mogao bih preporučiti da pogledate naš članak Recenzije kazina gurua – saznajte više o našem procesu pregleda i ocjenjivanja kazina.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unaprijed na odgovoru.
Srdačan pozdrav,
Petronela
Dear derfinisher09,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
Additionally, please understand that casino reputation can’t be determined by a negative experience of a single player. If you’re interested in the process of how we review online casinos I could recommend checking our article Casino Guru Reviews – Learn About Our Casino Review And Rating Process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Razumijem da svi moraju proći verifikaciju, ali ja sam obradio povlačenje od 150 € u procesu u Vulkan Vegas prije 2 mjeseca. ni moji učitani dokumenti, ID, dokaz adrese nisu verifikovani i nema odgovora zašto. Pokušavam da kontaktiram podršku putem live chata od jučer, nekako odjednom niko nije tu da odgovori, live chat je uvijek bio dostupan ali van mreže nakon pobjede.
I understand everyone has to go through verification, but I processed a withdrawal of €150 in process at Vulkan Vegas 2 months ago. neither my uploaded documents ID, proof of address were verified and no answer why. I've been trying to contact support via live chat since yesterday, somehow suddenly nobody is there to answer, the live chat was always available but offline after the win.
Ich verstehe ja das jeder eine Verifizierung durch laufen muss, aber ich habe bei Vulkan Vegas vor 2 Monaten eine Auszahlung von 150€ In Bearbeitung geleitet. weder meine hochgeladenen Dokumente Ausweis, Adress Nachweis wurden verifiziert und keine Antwort weswegen. Ich versuche seid gestern den Support zu kontaktieren per live Chat, irgendwie ist auf einmal niemand mehr da, der antworten tut, der Live Chat war immer erreichbar aber nachdem Gewinn offline.
verifikacija ne smije trajati duže od 7 dana i možete uplatiti bez ograničenja ne smatrate to ozbiljnim. Igram u nekoliko online kazina i nikada nisam morao toliko dugo čekati da se moj račun potvrdi.
Želio bih da kontaktirate gornji kazino i pitate zašto moji dokumenti nisu provjereni.
a verification must not last longer than 7 days and you can deposit without limit do not find that serious. I play at several online casinos and have never had to wait so long for my account to be verified.
I would like you to contact the above casino and ask why my documents are not verified.
eine Verifizierung darf nicht länger als 7 Tage Dauern und einzahlen kann man ohne Limit finde das nicht seriös. Ich spiele auf mehreren online Casinos und musste noch nie solange warten bis mein Konto verifiziert wurde.
Ich bitte Sie den oben genannten Casino zu kontaktieren und zu fragen warum meine Dokumente nicht verifiziert werden.
Dragi derfinisher09
Kao što je Petronela rekla - KYC je suštinski proces.
Još niste dostavili tražene dokumente. E-mail je poslan 2022-04-12 15:39:03
Molimo pogledajte snimak ekrana ispod:
Čim dostavite sve nedostajuće dokumente, zahtjev će biti odobren za tren oka.
Hvala na saradnji.
Srdačni pozdravi
Dear derfinisher09
Just as Petronela said - KYC is an essential process.
You have not yet provided the requested documents. The e-mail was sent at 2022-04-12 15:39:03
Please refer to the screenshot below:
As soon as you provide all the missing documents, the request will be approved in no time.
Thank you for cooperation.
Kind regards
Zdravo derfinisher09
Vidimo da ste dostavili potrebne dokumente. Odobreni su i novac bi trebao biti na vašem bankovnom računu. Sve u svemu, trajalo je 10 minuta.
Možete li potvrditi?
Srdačni pozdravi
Hello derfinisher09
We can see you've provided the necessary documents. They were approved as well as the money should be on your bank account. All for all it took 10 minutes.
Can you please confirm?
Kind regards
Savršeno 🙂 Hvala, Vulkan Vegas Casino tim , na pomoći, i derfinisher09 , što je dostavio sve tražene dokumente.
Možete li potvrditi čim sredstva stignu na vaš bankovni račun? Jedva čekamo čuti od vas.
Perfect 🙂 Thank you, Vulkan Vegas Casino team, for your assistance, and derfinisher09, for providing all the requested documents.
Could you please confirm as soon as the funds hit your bank account? Looking forward to hearing from you.
Poštovani derfinisher09,
Jeste li primili svoje dobitke? Tajmer produžavamo za 7 dana. Imajte na umu da ćemo je u slučaju da ne ažurirate status svoje žalbe u datom roku odbiti. Jedva čekamo čuti od vas.
Dear derfinisher09,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
Pozdrav, sry zbog kasnog odgovora nakon verifikacije. Dobio sam isplaćeni dobitak i distanciram se od mojih prethodnih zahtjeva. Nakon uspješne verifikacije, novac je nakon nekoliko minuta bio na mom bankovnom računu. Izvinjavam se samo što je problem bio što moja prva verifikacija nije obrađena.
Hello sry for the late reply after the verification I got paid my winnings and distance myself from my previous claims. After successful verification, the money was in my bank account after a few minutes. I apologize to you only the problem was that my first verification was not processed.
Hallo sry für die späte Antwort nach der Verifizierung habe ich mein Gewinn ausgezahlt bekommen und distanziere mich von meinen vorherigen Behauptungen. Nach erfolgreicher Verifizierung war das Geld nach paar Minuten auf mein Bankkonto. Ich entschuldige mich bei Ihnen nur das Problem war halt das meine erste Verifizierung nicht bearbeitet wurde.
hvala vam puno na pomoći Casino Guru Team zaista ste sjajni, bez vaše pomoći ne znam da li bi to bilo obrađeno. Dvaput si mi pomogao Volim te ❤️
thank you very much for your help Casino Guru Team you are really great, without your help I don't know if it would be processed. You helped me twice I love you ❤️
vielen Dank für eure Hilfe Casino Guru Team ihr seid echt klasse, ohne eure Hilfe weiß ich nicht ob es bearbeitet werden würde. Zwei mal habt ihr mir geholfen ich liebe euch ❤️
Sjajne vijesti 🙂 Kako je problem uspješno riješen, sada ćemo zatvoriti žalbu kao 'riješenu' u našem sistemu. Puno vam hvala, derfinisher09, na lijepim riječima i potvrdi, i ne ustručavajte se kontaktirati naš Centar za rješavanje žalbi ako u budućnosti naiđete na bilo kakve probleme s ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Petronela
Casino.Guru
Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, derfinisher09, for your kind words and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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