Vulkan Vegas Casino - Igrač se bori da završi verifikaciju računa.

I have been trying to withdrawal for almost a week now ,at first they requested KYC, but now i cannot complete my KYC,(multiple other casinos and other gambling sites have accepted my identification before and it has never been a problem),i have been waiting for 2 days for KYC to be approved,i have 150 euros to withdrawal and this is just being very annoying .Please someone assist.

Dear Encho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? Please allow it a few more working days.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Encho,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.