Igrač iz Rajnland-Palatinata je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Rhineland-Palatinate has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Rajnland-Palatinata je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Vulkan Vegas
deponovao na kazino vulkanvegas.com i završio opkladu. Uslovi prodaje su ispunjeni i sve po uslovima i rokovima je ispoštovano. Podrška veb stranice me odbija i uvek traži druge izgovore. Može potrajati do 5 radnih dana, a onda ste već primili isplatu, samo sačekajte da vaša banka bude kriva. Dakle, sve u svemu bez uspeha kroz podršku. Prosleđen je drugom odeljenju od kojeg do danas nisam dobio nikakav odgovor. To je prvi put da me veb lokacija tera da čekam toliko dugo, a podrška ne pomaže. Šteta, jer ni bonus ponude i druge pogodnosti ne pomažu.
Volcano Vegas
deposited at the casino vulkanvegas.com and finished the wager. Sales conditions have been met and everything according to the terms and conditions has been complied with. The support of the website puts me off and always looks for other excuses. It can take up to 5 working days, then you have already received a payout, just wait until your bank is to blame. So all in all no success through the support. It was forwarded to another department from which I have received no response to date. It's the first time that the website makes me wait so long and the support doesn't help. It's a pity, because the bonus offers and other advantages don't help either.
VulkanVegas
habe beim Casino vulkanvegas.com eingezahlt und den Wager beendet. Umsatzbedingungen wurden erfüllt und es wurde alles nach AGB eingehalten. Der Support der Website vertröstet mich und sucht immer andere ausreden. Es kann bis zu 5 Werktagen dauern, anschließend kam sie haben doch schonmal eine Auszahlung erhalten warten sie einfach bis hin zu ihre Bank ist Schuld. Also alles in allem kein Erfolg durch den Support. Es wurde an eine andere Abteilung weitergeleitet von der ich bis heute keine Antwort erhalten habe. Ist das erste mal das die Website mich so lange warten lässt und durch den Support keine Hilfe kommt. Sehr schade, da bringen die Bonusangebote und anderen Vorteile auch nichts.
Dear NicoB,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dragi NicoB
Možete li da navedete sporni ID transakcije, pošto ne vidimo nijedan aktivan/na čekanju zahtev za povlačenje.
Hvala unapred!
Srdačan pozdrav
Dear NicoB
Can you please specify the disputed transaction ID, since we do not see any active/pending withdrawal requests.
Thank you in advance!
Kind regards
Nakon što su jutros ponovo upitani kada će novac biti poslat ili kada će zahtev biti obrađen, on je potom prenet. Slučaj zatvoren.
After being asked again this morning when the money would be sent or when the request would be processed, it was then transferred. case closed.
Nachdem heute morgen nochmal gefragt wurde wann das Geld losgeschickt bzw. die Anfrage verarbeitet wird wurde es dann überwiesen. Fall erledigt.
Sjajne vesti, NicoB. Pošto je žalba uspešno rešena, sada ćemo je zatvoriti kao „rešenu" u našem sistemu. Hvala vam na saradnji i ne ustručavajte se da nas kontaktirate ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Awesome news, NicoB. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.