Igrač iz Nemačke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Igračica nas je kasnije obavestila da je primila svoj dobitak i ova žalba je rešena.
The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that she received her winnings and this complaint was closed as resolved.
Igrač iz Nemačke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Igračica nas je kasnije obavestila da je primila svoj dobitak i ova žalba je rešena.
Uvek je isti problem, po žalbi isplate su brze, ali sada nisu. Tim za podršku ne pomaže. Broj transakcije 41aaeb7f-01b9-4af4-9545-c276ccf485b4 i drugi. Polako oduzima zabavu. Isplate ostaju neograničeno na računu i primamljivo je da ih potrošite. Za mene, ovo izgleda kao veliki slučaj provozanja kupaca.
It's always the same problem, upon complaint the payouts are quick, but now they're not. The support team is not helping. Transaction number 41aaeb7f-01b9-4af4-9545-c276ccf485b4 and others. It's slowly taking the fun out of it. Payouts linger indefinitely on the account tempting one to spend them. For me, this seems like a major case of taking customers for a ride.
Immerwieder das gleiche Problem , nach Beschwerde geht die Auszahlung schnell , nun wieder nicht. Im Support wird nicht geholfen. Transaktion Nummer 41aaeb7f-01b9-4af4-9545-c276ccf485b4 und andere . Langsam macht's keinen Spaß mehr. Auszahlungen bleiben ewig am Konto stehen damit man doch noch in Versuchung kommt dies auszugeben. Für mich grenzt das ganz schön an veäppelung der Kunden.
Dear Sabby616,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dragi Sabbi616
Zaista ne razumemo gde je kazino prekršio svoje uslove i uslove u pogledu zahteva za povlačenje.
Napravili ste zahtev u 04.09.2023 21:48:50 (UTC)
Transakcija je odobrena 05.09.2023 01:09:06 (UTC) (par sati nakon kreiranja).
Pošto se radi o bankovnom transferu, može biti potrebno nekoliko radnih dana da se novac obradi.
Nadam se da ovo pojašnjava.
Pozdravi
Dear Sabby616
We truly do not understand where the casino breached their T&Cs in the respect to the withdrawal request.
You created the request at 04.09.2023 21:48:50 (UTC)
The transaction was approved 05.09.2023 01:09:06 (UTC) (couple hours after the creation).
Since it's a bank transfer, it may take several working days for money to get processed.
Hope this clarifies.
Regards
Dear Sabby616,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Poštovani Sabbi616,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Veronika
Casino.Guru
Dear Sabby616,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.