Igrač iz Bavarske je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Žalba je zatvorena jer je igrač podneo 2 žalbe o istom pitanju.
The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was closed because the player submitted 2 complaints about the same issue.
Igrač iz Bavarske je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Žalba je zatvorena jer je igrač podneo 2 žalbe o istom pitanju.
Čekam od 5.9. na moju isplatu i ne dobijam pomoć, samo mi je rečeno da čekam i čekam itd. Navodno je na dobavljaču usluga koji vrši isplate, ali ne mogu da se kontaktiraju. Imam pravo na svoj dobitak i želim da znam kada ću konačno dobiti novac. Hvala unapred Srdačan pozdrav
I've been waiting since 5.9. on my payout and I am not helped, I'm just told to wait and wait, etc. Supposedly it's up to the service provider who carries out the payouts, but they can't be contacted. I am entitled to my winnings and I want to know when I will finally receive the money. Thank you in advance Best regards
Ich warte seit 5.9. auf meine Auszahlung und mir wird nicht weitergeholfen immer nur gesagt ich soll warten und warten usw. Angeblich liegt es am Dienstleister der die Auszahlungen durchführt dieser kann aber angeblich nicht kontaktiert werden. Mir steht mein Gewinn zu und ich möchte wissen wann ich das Geld endlich erhalte. Vielen Dank im Voraus Mit freundlichen Grüßen
Dear katzenberger1105,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
katzenberger1105, pošto ste podneli dve žalbe o istom pitanju, prinuđen sam da odbijem ovu. Vaša druga žalba će ostati otvorena, pa od sada odgovarajte samo na tu temu. Zamolio bih vas da uvek podnesete samo jednu žalbu u vezi sa svakim problemom. Hvala vam puno na razumevanju.
katzenberger1105, since you have submitted two complaints about the same issue, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.