Igrač iz Nemačke je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Nemačke je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Imam 08.05. podneo zahtev za isplatu i 10.05. uplatu je odobrio Vulkanvegas i tada je rečeno da će novac biti isplaćen od strane provajdera plaćanja u roku od 5 sati do 5 radnih dana.
Danas je 19. maj. a još uvek nisam dobio novac. Kažu da treba da sačekam dok mi novac ne bude na računu, ali Vulkanvegas ne može da mi kaže koliko će to trajati
I have on 08.05. applied for the payment and on 10.05. the payment was approved by Vulkanvegas and then it was said that the money would be paid out by the payment provider within 5 hours to 5 working days.
Today is May 19th. and I still haven't received any money. They say I should wait until the money is in my account, but Vulkanvegas can't tell me how long it will take
ich habe am 08.05. die Auszahlung beantragt und am 10.05. wurde die Auszahlung von Vulkanvegas genehmigt und dann hieß es das das Geld vom zahlungsanbieter innerhalb von 5 Stunden bis 5 Werktagen ausgezahlt wird.
heute ist der 19.5. und ich habe immernoch kein Geld erhalten. Es heißt ich solle solange warten bis das Geld auf meinem Konto zu sehen ist aber einen Zeitraum kann Vulkanvegas mir nicht nennen
Dear cavituenal,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Danas je tačno 14 dana. Jedini odgovor koji dobijam je da moram da sačekam dok mi platni sistem ne plati, a da mi ne kaže koliko traje.
It's been exactly 14 days today. The only answer I get is that I have to wait until the payment system pays me without telling me any duration.
Es sind heute genau 14 Tage rum. Das einzige was ich als Antwort bekomm ist, dass ich solange warten muss bis das Zahlungssystem es mir auszahlt ohne jegliche Dauer mitzuteilen.
Hvala na odgovoru, cavituenal. Da li ste ranije izvršili uspešna povlačenja? Možete li potvrditi da ste prošli KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Thank you for your reply, cavituenal. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Igram tamo dve godine i stalno sam uplaćivao i povlačio. Pre samo 4-6 nedelja sam bez problema uplatio 1500 evra i posle 5 dana mi je bilo na računu a inače uvek u roku od 3-4 radna dana. I ja sam odavno položio KIC ispit. Igrao sam bez bonusa.
I've been playing there for two years and I've been constantly depositing and withdrawing. Only 4-6 weeks ago I paid out 1500 euros without any problems and after 5 days it was on my account and otherwise it was always on it within 3-4 working days. I also passed the KYC exam a long time ago. I played without a bonus.
Ich spiele dort schon seit zwei Jahren und habe ständig ein und ausgezahlt. Erst vor 4-6 Wochen habe ich 1500 Euro ausgezahlt ohne Probleme und nach 5 Tagen war es auf meinem Konto und auch sonst war es immer innerhalb von 3-4 Werktagen drauf. Die KYC Prüfung habe ich ebenfalls schon lange bestanden. Ich habe ohne Bonus gespielt .
Da li ste uvek koristili isti metod povlačenja da biste podigli svoje dobitke? Da li ste nedavno pokušali da kontaktirate podršku kazina u vezi sa ovim problemom? Molimo vas da svu relevantnu komunikaciju između vas i kazina prosledite na KSKSKSKSKS0@email.kkkkk . Alternativno, možete ga objaviti ovde. Hvala unapred.
Have you always used the same withdrawal method to withdraw your winnings? Have you recently tried contacting casino support regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Dear cavituenal,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dragi cavituenal,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear cavituenal,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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