Vulkan Vegas Casino - Nalog igrača je blokiran.

I deposited 600 INR on 16/10/2022 and Loss that amount and I again Deposited 500 INR on 17/10/2022.On that day I won 10000 INR after that I placed withdrawal request and send them my Documents for KYC and Selfie with my Documents but they Blocked my Account and not processed my withdrawal.I request *** Team to ask the casino why they blocked my account while I sent them my real Adhar card❓

Dear Vishal9870,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina Ma'am

I have no any active bonus.I played with Real deposited money.I won 10000 INR and I placed withdrawal request,Also I got an Email that my withdrawal will be approved soon.I uploaded my Selfie, Documents and Address proof.All have been approved but after some time I see that My Account gets blocked without Approval of my withdrawal.VulkanVegas didn't explained the reason why they blocked my account.I have my Real and Verified Documents yet they Blocked.I want justice and I want to be unblock my account.This was my First withdrawal.

Dear Vishal9870

Can you please upload selfie with an ID in here, as well as the ID (separately).

Kind regards

I already uploaded on your site and you have all those Documents.So don't make me fool and don't waste my time.Just attach my ID's and Selfie and tell where you have seen the mistake due to which you blocked my account.Also today you're asking the Documents again while previously you directly blocked my account without any information.This means that you know that Players don't have power❓

I request you to first unblock my account.I already uploaded the necessary documents,I don't have much time to upload again and again.

Before asking documents again tell the reason why you blocked my account ?

Thanks

Hello, Kristina, Vishal9870

We would really love for CasinoGuru to see the documents the player provided, especially the ID and the ID in hands. This should take the questions away.

Kind regards

Dear Kristina ma'am and VulkanVegas

I would like to say that my ID and ID in hand is same and I have proof that It is verified on Adhar UIDAI site.Also I provided that same Document to another casino,They verified and Approved instantly.May be VulkanVegas is unable to see the ID and ID in hand clearly.Also I request VulkanVegas to send that ID's where details are different in Hand.

Dear Casinoguru you can also collect the information from all sites you will see that maximum players are facing the withdrawal, Deposit, Account block issues.So you can detect yourself either VulkanVegas is cheating or I'm cheating. I have all the proof to proove myself that I am a real player also I have kept pdf of my ID.I request VulkanVegas to unblock the account and show me where the details mismatch so that you blocked my account without any notice.

#Boycutt_Fraud_VulkanVegas

Hello everyone,

Thank you both for your replies.

Vishal9870, please understand that just because another casino accepted your documents all other online casinos will approve them as well. Could you please upload here the required documents as the casino requested?

Vishal9870, please note that the required selfie with the ID in hand is missing.

Thanks

Hello Kristina,

Sending you explanations via e-mail.

Kind regards

Dear Casinoguru Team

I have Valid and All Documents Real with Selfie which I send you here Publicly.But in case VulkanVegas has any doubt in my documents they should give me a chance and inform me via Email about the Fault in my Documents.Dear Casinoguru, VulkanVegas is just making both of us Fool.Even I have each and every proof of Deposit, Ownership proof, Transaction history and all required proof.If I were wrong player then I never fought for my payment here and never waste my precious time here.Also I want to tell you that already Casinoguru has resolved my more complaints and found me always a genuine and right player.So I request VulkanVegas not to cheat and unblock my account so that I could place withdrawal.

I HOPE you will do this to become safe from decreasing your reputation.

Dear Kristina Ma'am ,If you require any more proof I am Ready to give also I am ready to visit court with all the Documents and Proofs but I will never afraid of any legal cases.I hope VulkanVegas will co-operate in this case in Court among all Documents and proofs.

Thanks

Unfortunately, the casino pointed out obvious issues with your documents which we noticed as well in the pictures you provided, and a few more inconsistencies in the data you entered when submitting this complaint. I apologize, but we are not able to proceed with this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.