Igrač iz Njemačke zatražio je zatvaranje računa. Nažalost, upit je zanemaren. Problem je uspješno riješen, a račun igrača zatvoren.
The player from Germany has requested an account closure. Unfortunately, the inquiry was ignored. The issue was successfully resolved and the player's account closed.
Igrač iz Njemačke zatražio je zatvaranje računa. Nažalost, upit je zanemaren. Problem je uspješno riješen, a račun igrača zatvoren.
Pozdrav, zatražio sam podršku da zatvorim svoj račun. Podrška ne reagira na moju poštu! Šta još mogu učiniti?
Hello, I asked support to close my account. The support does not react to my mail! What else can I do?
Hallo, ich habe beim Support beantragt dass mein Konto geschlossen wird. Der Support reagiert nicht auf meine Mail! Was kann ich noch tun?
Draga Dorothee,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog vašeg problema. Prije nego što kontaktiramo kasino i zatražimo njihovo stajalište, možete li proslijediti e-poštu ili snimke zaslona koji pokazuju da ste poslali zahtjev za zatvaranje računa? Moja adresa e-pošte je petronela.k@casino.guru . Jeste li u tim zahtjevima naveli koliko dugo želite da vaš račun bude zatvoren i zašto?
Provjerio sam uvjete i odredbe na web lokaciji i evo što sam pronašaohttps://vulkanvegas.com/en/terms-and-conditions :
„OSOBNA OGRANIČENJA I SAMOISKLJUČENJE
Da bismo vam pomogli u odgovornom kockanju, imamo ograničenja aktivnosti računa koja možete postaviti kontaktiranjem podrške na support@vulkanvegas.com .
Ako trebate predahnuti od kockanja, možete se samoizuzeti kontaktiranjem podrške na support@vulkanvegas.com . Samoizvršavanje znači da će vaš račun ostati zatvoren. Da biste ponovo aktivirali svoj račun, ponovo kontaktirajte podršku. "
Je li ovo adresa e-pošte na koju ste poslali e-poštu?
Nadam se da ćemo vam moći pomoći da što prije riješite ovaj problem. Unaprijed se zahvaljujem na odgovoru.
Srdačan pozdrav,
Petronela
Dear Dorothee,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent request for the account closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why?
I have checked terms and conditions on the website, and this is what I found https://vulkanvegas.com/en/terms-and-conditions:
„PERSONAL LIMITS AND SELF-EXCLUSION
To assist you in gambling responsibly, we have limits on account activity that you can set by contacting Support at support@vulkanvegas.com.
Should you need to take a break from gambling, you may self-exclude yourself by contacting Support at support@vulkanvegas.com. Self-exclusion means that your account will remain closed. In order to re-activate your account, please contact Support again."
Is this the email address that you have sent your email to?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dobar dan,
U tri e-maila zatražio sam od kazino operatera da moj račun igrača bude trajno blokiran, to je bila moja lična želja! Nisam pronašao način da to blokiram na svom računu. Ne moram navoditi razloge zbog kojih želim trajno zatvoriti svoj račun, zar ne? Ni savjetnik za chat iz Vulkanvegasa nije mi ovo istakao! Proveo sam proceduru koju je on odredio. Međutim, podrška ne reagira.
Od juče, 10. januara 2021. godine, primam dosadne WhatsApp poruke, koje ne mogu isključiti, kao i telefonske pozive s vruće linije u Francuskoj. Primam WhatsApp poruke s različitih brojeva mobitela. Kako se to može dogoditi? Želim da se moji podaci izbrišu i da spriječim da se tako nešto dogodi! Ne želim više biti kupac u ovom kazinu!
Inače, moja registracija u Vulkan Vegasu temeljila se na dobrim kritikama na stranici Casino Guru ....
Srdačan pozdrav
Dorothee ***
Good day,
I asked the casino operator in three emails that my player account be permanently blocked, that was my own wish! I did not find a way to block this in my account. I don't have to give reasons for wanting to permanently close my account, do I? The chat advisor from Vulkanvegas didn't point this out to me either! I implemented the procedure specified by him. However, the support does not respond.
Since yesterday January 10th, 2021, I have been receiving annoying WhatsApp messages, which I cannot switch off, as well as phone calls from a hotline in France. I get WhatsApp messages from different cell phone numbers. How can this happen? I want my data to be deleted and to prevent something like this from happening! I don't want to be a customer in this casino anymore!
By the way, my registration at Vulkan Vegas was based on the good reviews on the Casino Guru page ....
With best regards
Dorothee ***
Guten Tag,
ich habe mit drei Mails beim Casinobetreiber beantragt, dass mein Spielerkonto dauerhaft gesperrt wird, das war mein eigener Wunsch! Eine Möglichkeit einer Sperre habe ich dazu in meinem Account nicht gefunden. Ich muss keine Gründe angeben, wenn ich mein Konto dauerhaft schließen möchte, oder? Der Chat-Berater von Vulkanvegas hat mich jedenfalls auch nicht darauf hingewiesen! Die von ihm vorgegebene Vorgehensweise habe ich umgesetzt. Der Support reagiert allerdings nicht.
Seit gestern 10.01.2021 erhalte ich neben den lästigen WhatsApp Nachrichten, die ich nicht abschalten kann, außerdem Telefonanrufe von einer Hotline aus Frankreich. Die WhatsApp Nachrichten erhalte ich von unterschiedlichen Handynummern. Wie kann das passieren? Ich möchte dass meine Daten gelöscht werden und verhindert verhindert wird, dass so etwas passiert! Ich möchte nicht mehr Kunde in diesem Casino sein!
Übrigens, meine Anmeldung bei Vulkan Vegas erfolgte Aufgrund der guten Bewertungen auf der Casino Guru Seite....
Mit freundlichen Grüßen
Dorothee ***
Prije nego što kontaktiramo kasino i zatražimo njihovo stajalište, možete li proslijediti e-poštu ili snimke zaslona koji pokazuju da ste poslali zahtjev za zatvaranje računa? Moja adresa e-pošte je petronela.k@casino.guru . Jeste li u tim zahtjevima naveli koliko dugo želite da vaš račun bude zatvoren i zašto? Hvala ti, Dorothee, unaprijed.
Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the account closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? Thank you, Dorothee, in advance.
Pozdrav gospođo Računi,
Jutros sam vam proslijedio e-mail.
Srdačan pozdrav
Dorothee
Hello Mrs. Accounts,
I forwarded an email to you this morning.
With best regards
Dorothee
Guten Tag Frau Kontos,
ich habe Ihnen heute Morgen eine Mail weitergeleitet.
Mit freundlichen Grüßen
Dorothee
Hvala, Dorothee, na proslijeđenom e-mailu.
Za buduće reference, uvijek bih predložio da kontaktirate casino e-poštom, navodeći sve važne informacije. Slanje e-pošte najbolji je način da zatražite zatvaranje računa ili samoisključenje dok se pridržavate odredbi i uslova i, što je najvažnije, imate dokaz o takvom postupanju.
Da li dobro razumijem da je prva e-poruka poslana 8. januara 2021?
Thank you, Dorothee, for the forwarded email.
For future references, I would always suggest contacting the casino by email, stating all the important information. Sending an email is the best way to request account closure or self-exclusion as you follow the terms and conditions, and, most importantly, you have a proof of such action.
Do I understand correctly that the first email has been sent on the 8th of January 2021?
Dobro jutro gospođo Accounts,
Ne, bila su 4 maila, prva dva bila su neformalna. Nije bilo odgovora na njih ili nisam dobio povratnu informaciju da sadrže formalne greške.
Kurs:
moj prvi mail 2.12.20
druga pošta 8. decembra 2020
treća pošta 3.1.21
četvrta pošta 8.1.21
mnogo pozdrava
Dorothee
Good morning Mrs Accounts,
No, there were 4 mails, the first two were informal. There was no response to them, or I did not receive any feedback that they contained formal errors.
Course:
my first mail 2.12.20
second mail December 8th, 2020
third mail 3.1.21
fourth mail 8.1.21
many Greetings
Dorothee
Guten Morgen Frau Kontos,
nein es waren 4 Mails die ersten beiden waren formlos auf diese wurde nicht reagiert, bzw. Ich habe keine Rückmeldung erhalten dass sie Formfehler enthalten.
Verlauf:
meine erste Mail 2.12.20
zweite Mail 8.12.2020
dritte Mail 3.1.21
vierte Mail 8.1.21
Viele Grüße
Dorothee
Puno ti hvala, Dorothee, što si pružila sve potrebne informacije putem e-pošte. Sada ću vašu žalbu prenijeti na kolegu Petera koji će vam biti na pomoći. Želim vam puno sreće i nadam se da ćete u bliskoj budućnosti vidjeti kako se vaš problem rješava na vaše zadovoljstvo.
Thank you very much, Dorothee, for providing all the necessary information via email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Dorothee,
Pogledao sam vaš slučaj i razumijem situaciju. Kontaktirat ću kasino i vidjeti mogu li pomoći. Želio bih pozvati Vulkan Vegas Casino na razgovor kako bih sudjelovao u rješavanju ove žalbe.
Hi Dorothee,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint.
Draga Dorothee
Ovdje, u VulkanVegasu, sve se tiče zadovoljstva igrača i kupaca.
Ako primijetimo znakove ovisnosti o kocki - račun se zatvara za nekoliko sekundi.
Ali u ovom slučaju nismo vidjeli nikakve naznake, stoga nam podrška može biti od pomoći ... Možda ste imali loše iskustvo, vaš se depozit izgubio itd. A btw uvijek možete zatvoriti svoj račun u profilu.
Ovim potvrđujem, vaš račun je trajno zatvoren. Nedostajaces nam.
Srdačni pozdravi,
Aleksander
Dear Dorothee
Here, at VulkanVegas it's all about the player and customer satisfaction.
Should we notice the signs of gambling addiction - sure, the account gets closed in seconds.
But in this case we did not see any indication of it, thus our support may be of some help... Maybe you had bad experience, your deposit got lost etc... And btw you can always close your account in the profile.
I hereby confirm, your account is closed permanently. We will miss you.
Kind regards,
Alexander
Dobar dan,
Hvala na povratnim informacijama Aleksander, i ne, nisam vidio gdje mogu zatvoriti račun, inače ne bih nekoliko puta kontaktirao Vulkan Vegas putem e-pošte.
Veliko hvala timu Casino Gurua na velikoj podršci!
Srdačan pozdrav
Dorothee
Good day,
Thank you for the feedback Alexander, and no, I didn't see where I can close the account, otherwise I wouldn't have contacted Vulkan Vegas several times by email.
Many thanks to the Casino Guru team for their great support!
With best regards
Dorothee
Guten Tag,
vielen Dank für die Rückmeldung Alexander, und nein ich habe nicht gesehen wo ich das Konto schließen kann, sonst hätte ich Vulkan Vegas nicht mehrmals per Mail kontaktiert.
Herzlichen Dank an das Casino Guru Team für die tolle Unterstützung!
Mit freundlichen Grüßen
Dorothee
Zdravo Aleksandre,
Hvala na odgovoru i pomoći.
Draga Dorothee,
Drago mi je čuti da je vaš problem riješen. Sada ću žalbu označiti kao 'riješenu' u našem sustavu. Hvala vam što koristite Casino Guru centar za rješavanje žalbi. Ne ustručavajte se kontaktirati nas ako u budućnosti naiđete na bilo kakav problem s ovim ili bilo kojim drugim kasinom.
Srdačan pozdrav,
Peter
Hi Alexander,
Thanks for your reply and help.
Dear Dorothee,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.