Poštovani ib9hngz6kt,
Hvala vam na ažuriranju.
Imajte na umu da je kazino potvrdio da aktivno radi na vašem slučaju i da je pokrenuo pitanje kod svog dobavljača plaćanja (PSP). Nažalost, ove istrage mogu potrajati, jer se kazino oslanja na PSP da locira i potvrdi isplate koje nedostaju.
Molim vas za još malo strpljenja dok je proces u toku. Uveravam vas da ćemo paziti na slučaj i intervenisati ako bude potrebno kako bismo osigurali da ide dalje.
Pored toga, iako potpuno razumem vašu potrebu za ažuriranjima, slanje više poruka dnevno možda neće ubrzati rešavanje—u stvari, ponekad može usporiti stvari jer skreće pažnju sa rešavanja problema na odgovaranje na poruke. Preporučujem da sačekate nekoliko dana između praćenja kako biste omogućili kazinu, PSP-u i nama da obradimo vaš zahtev.
Obaveštavajte me ako dobijete bilo kakva nova ažuriranja ili komunikaciju iz kazina.
Hvala vam na razumevanju i saradnji.
Dear yb9hngz6qt,
Thank you for your update.
Please note that the casino has confirmed they are actively working on your case and have raised the matter with their payment provider (PSP). Unfortunately, these investigations can take time, as the casino is reliant on the PSP to locate and confirm the missing payments.
I kindly ask for a little more patience while the process is ongoing. I assure you that we will keep an eye on the case and intervene if needed to ensure it moves forward.
Additionally, while I completely understand your need for updates, sending multiple messages daily may not expedite the resolution—in fact, it can sometimes slow things down as it diverts attention from resolving the issue to responding to messages. I recommend waiting a few days between follow-ups to allow the casino, PSP and us to process your request.
Please keep me informed if you receive any new updates or communication from the casino.
Thank you for your understanding and cooperation.
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