Vulkan Vegas Casino - Povlačenje igrača je odgođeno.

Hello!

It is my first time posting here. I'm all new with this.

So I have a problem with Vulkan Vegas. I have won 1800 RON translated to about 365 EUROS.

I have uploaded everything in the Kyc verification field. From my id to selfies with my ID , credit card , bank statements, screenshots and everything needed to get it done.

Now the casino is delaying me with my withdrawl request. It is my first time playing on this casino.

When I have put money it was instant, now its been a week already and everytime I ask about my kyc verification and withdrawl I get the same response ( be patient ).

I havent played any bonuses. Just the money I put with my card.

Could you guys help me? I read alot of good stories and everyone of them ending in a positive way.

Thank you,

Sefer O***

Dear seferors95,

Thank you very much for submitting your complaint. First of all, welcome to Casino.guru! I’m sorry to hear about your problem. Do I understand correctly that your documents have been all approved? When exactly have you requested the withdrawal? Was it the 14th of June?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello!

I have uploaded the documents but they have not been yet approved. I'm still waiting for them to approve.

I have requested the withldraw but the status is " incomplete" till I finish KyC verification.

I have talked with Casino Support over the chat but they say the same thing everytime.

I don't have any chat history with them. I will try to contact them again to see if they approved my kyc verification.

Thank you!

Dear seferors95,

The delay in verification was caused due to multiple account opening. Some extra checks needed to be undertaken.

As per the moment being, your account is fully verified and the withdrawal was approved.

Best regards

Hello Vulkan Vegas!

I'm waiting for the transfer to take place.

I haven't opened multiple accounts. I might but I don't remember. The only one I was using was thru my facebook account as you can see the transactions. I have might in the past but I don't remember doing that.

I'm sorry for the uncovienence.

I will wait for the money to get thru my bank account and I will come back with a replay.

I will promote your casino to my YouTube Channel and Twitch if everything will be ok.

Thank you!

Dear seferors95

According to our records, you should have received the winnings.

Would you please confirm?

Kind regards

Hello!

I haven't recieved it yet. It says the status success in your Casino App buy my bank account is still empty.

I will check it again later today.

Dear seferors95,

Has there been any news? Have you received the withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.