Igraču iz Poljske je odbijeno povlačenje zbog depozita trećih lica. Nakon detaljnijeg ispitivanja, na kraju smo odbili ovu žalbu kao neopravdanu.
The player from Poland had his withdrawal denied due to third-party deposits. After a closer examination, we ended up rejecting this complaint as unjustified.
Igraču iz Poljske je odbijeno povlačenje zbog depozita trećih lica. Nakon detaljnijeg ispitivanja, na kraju smo odbili ovu žalbu kao neopravdanu.
Zdravo . Ukratko, pošto sam Gruzijac i nisam mogao da čitam pravila na svom jeziku, slučajno sam prekršio 1 pravilo, ali sam prekršio ovo pravilo jer nisam znao da li je to kršenje ili ne. Uplatio sam depozit na sajtu sa ženine kartice. Sajt nikada nije bio blokiran i nikada nije bilo problema, obično povlačim male iznose dok ne osvojim mnogo novca. Igram na sajtu više od godinu dana i mnogo puta sam uplaćivao sa tuđih karata, Nikada nisam imao problema. Konačno sam sa ženine kartice napravio depozit na sajtu, ali sam ga izgubio, ni tada nije bilo problema, upozorenje i verifikacija sajta. Posle 3-4 dana zatražio sam od administracije besplatni bonus saldo i oni su pristali da me upišu, zbog čega sam osvojio veliku sumu novca. Pokušao sam da se povučem, ali su me zaustavili na 5 dana. Rekli su mi da će mi to uskoro biti uračunato. A onda su mi rekli da je problem i da sam prekršio zakon, da se mora proveriti. Čekao sam, mislio sam da će to biti upozorenje, rekli su mi da će mi poslati odluku mejlom, ali su moj sajt blokirali bez upozorenja i kažu da će sajt biti vraćen tek nakon što se novac ukine. Smešno je, zar ne? Znaš šta je najsmešnije? Ovaj novac nisam dobio kreditiranjem tuđe kartice. Izgubio sam i imao 0 novca na računu, tada nije otkriven nikakav problem i sajt nije blokiran jer je stanje bilo 0. I što je još sramotnije, ako je na mom sajtu bilo kršenja zakona i zašto su mi kreditirali sa besplatnim bonus balansom i zašto nisu odmah proverili sajt? Nisu obraćali pažnju na ovo dok nisam osvojio mnogo novca, to je nepravedno. To je sramno mito jer mi, vaši verni kupci, ne zaslužujemo ovo od vas. I dalje smo bili vredni upozorenja. Gubite lojalne kupce toliko godina. Pročitao sam mnogo sličnih komentara ovde. To je tužno. Ponavljam, nisam pobedio novcem deponovanim sa tuđeg bankovnog računa. A još više profita je dobijeno od administracije deponovanjem besplatnog bonusa.
Hello . In short, because I'm Georgian and I couldn't read the rules in my language, I accidentally broke 1 rule, but I broke this rule because I didn't know if it was a violation or not. I made a deposit on the site from my wife's card. The site has never been blocked and there has never been a problem, I usually withdraw small amounts until I win a lot of money.I have been playing on the site for more than a year and have made deposits from other people's cards many times, I have never had a problem.Finally, I made a deposit on the site from my wife's card, but I lost it, even then there was no problem, a warning and a verification of the site. After 3-4 days, I asked the administration for the free bonus balance and they agreed to enroll me, as a result of which I won a large sum of money. I tried to withdraw, but they stopped me for 5 days. They told me that it would be credited to me soon.And then they told me that there was a problem and I broke the law, it had to be checked. I was waiting, I thought it would be a warning, they told me that they would send me a decision by email, but they blocked my site without warning and they say that the site will be restored only after the money is canceled. It's funny, isn't it?You know what's the funniest thing? I did not receive this money by crediting someone else's card. I lost and had 0 money in my account, then no problem was detected and the site was not blocked because the balance was 0. And what is more embarrassing, if there was a violation of the law on my site and why did they credit me with free bonus balance and why did they not check the site right away? They didn't pay attention to this until I won a lot of money, it's unfair It's a shameful bribe because we, your loyal customers, do not deserve this from you. We were still worthy of warning. You are losing loyal customers for so many years.I read many similar comments here. It's sad. I repeat, I did not win with money deposited from someone else's bank account. And even more profit was received from the administration by depositing a free bonus balance.
Dragi giorgi1996,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam uslove i odredbe i evo šta sam našao (ovde ):
8. Depoziti i isplate na/sa vašeg računa
...
8.3.
Kompanija ne prihvata depozite trećih lica, odnosno prijatelja, rođaka, partnera, muža ili žene. Morate uplatiti sredstva sa računa/sistema ili kreditne kartice koja je registrovana na vaše ime i osigurati da se vaši rekviziti za plaćanje koriste za depozite isključivo na vaš račun. Saglasni ste da nećete koristiti podatke o plaćanju trećih lica za povlačenje sredstava, kao i da nećete dati svoje podatke o plaćanju za povlačenje sredstava sa računa trećih lica. Ako tokom naših bezbednosnih provera otkrijemo kršenje ove klauzule, svi dobici na veb lokaciji će biti oduzeti i poslati nazad Kompaniji, a nalozi će biti blokirani.
Štaviše, pogledajte naš Kodeks poštenog kockanja za igrače :
Plaćanja
Za depozite i isplate treba da koristite samo bankovne račune i kreditne kartice koje se drže na vaše ime. Ako to ne uradite, možete upasti u nevolje kada pokušavate da izvršite povlačenje. Ovo pravilo je uglavnom na snazi kako bi se sprečila zloupotreba kreditnih kartica, kao i zbog međunarodnih propisa protiv pranja novca.
Imajte na umu da je ovo pravilo prekršeno. Kazina mogu dozvoliti neke izuzetke kada deponuju ili povlače sredstva koristeći zajedničku karticu ili se ova mogućnost unapred saopšti. Tehnički je veoma teško proveriti ko je vlasnik načina plaćanja u fazi deponovanja. Ovo se može proveriti samo tokom verifikacije naloga, što se obično radi kada se traži povlačenje. Stoga je odgovornost igrača da koristi samo dozvoljene načine plaćanja.
Ako niste u mogućnosti da dokažete da ste legitimni vlasnik načina plaćanja i niste dobili odobrenje od kazina koje vam dozvoljava da koristite metod plaćanja treće strane, bojim se da ne možemo mnogo da uradimo za ti.
Hvala vam unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Petronela
Dear giorgi1996,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):
8.Deposits and withdrawals to/from your account
...
8.3.
The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name and ensure that your payment requisites are used for the deposits exceptionally to your own account. You agree not to use the payment details of third parties for the withdrawal of funds, as well as not to provide your payment details for the withdrawal of funds from third party accounts. If we discover during our security checks a violation of this clause, all winnings at the Website will be forfeited and sent back to the Company, and the accounts will be blocked.
Furthermore, please check our Fair Gambling Codex for Players:
Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Petronela
Po mom mišljenju, Mej je trebalo da bude upozoren jer kompanija nema pravo da prestane da ostvaruje profit kad god želi. Štaviše, kršenje zakona se dogodilo 3-4 dana pre nego što je novac osvojen. Zato što jeste, i ako mogu da blokiraju sajt u bilo kom trenutku, zahtevam da pregledaju moj sajt i vrate sve depozite koje sam imao od prvog kršenja. Zato što se ispostavilo da sam igrao ilegalno.
In my opinion, May should have been warned because the company does not have the right to stop making profits whenever it wants to. Moreover, the violation of the law occurred 3-4 days before the money was won. Because it is, and if they can block the site at any time, I demand that they review my site and return all the deposits I had since the first breach. Because it turns out I was playing illegally.
Ako mogu da blokiraju moju stranicu u bilo kom trenutku nakon što otkriju kršenje zakona, onda sam prvo uplatio pre 8 meseci sa tuđe kartice i tada sam prvi put prekršio zakon, mogu da provere i ispostavi se da sam igrao ilegalno celih 8 meseci, pa tražim sve svoje depozite koji su uplaćeni nakon prvog prekršaja. Logično rečeno, tako je. Pošto kada sam uplatio sa tuđe kartice, nisam dobio novac, posle 3-4 dana sam ponovo igrao i čak mi je pripisan i bonus saldo. Osvojio sam novac sa ovim besplatnim bonusom. Nepravedno je da to ne možete da vidite. Mogli bi da upozore. Jer da su ranije otkrili ovaj problem, ne bih izgubio novac. Nije se desilo 1 i 2 puta. Mnogo puta sam napravio depozit na sajtu sa tuđom karticom. Izgubio sam mnogo novca, oni mogu da pregledaju moju istoriju i kada sam im dao priliku da povuku novac našli su razlog i nisu podigli novac. Ispostavilo se da niko ne može da osvoji mnogo novca na ovom sajtu. Jednostavno, administracija može sve da razume i ne blokira sajt bez upozorenja. Rekli su mi da će mi poslati odgovor, ali ja nikoga nisam upozorio, pa su blokirali sajt.
If they can block my page at any time after discovering a violation of the law, then I first made a deposit 8 months ago from someone else's card and then I broke the law for the first time, they can check and it turns out that I played illegally for the whole 8 months, so I am asking for all my deposits that were made after the first violation. Logically speaking, it is so.Because when I made a deposit from someone else's card, I didn't win money, after 3-4 days I played again and even the bonus balance was credited to me. I won money with this free bonus balance. It's unfair that you can't see it.They could warn. Because if they had discovered this problem before, I wouldn't have lost my money. It didn't happen 1 time and 2 times. Many times I made a deposit on the site with someone else's card. I have lost a lot of money they can review my history and when I gave them the opportunity to withdraw the money they found a reason and did not withdraw the money. It turns out that no one can win a lot of money on this site. Simply, the administration can understand everything and not block the site without warning. They told me that they would send me an answer, but I didn't warn anyone, so they blocked the site.
Vidim. Imajte na umu da bi se u većini onlajn kazina ovo pravilo koristilo za poništavanje vaših dobitaka. Koristili ste nečiji drugi način plaćanja da dopunite svoj kazino račun i sada tražite povraćaj ovih sredstava. Nažalost, to nije moguće. Pretpostavljam da su vam svi vlasnici dobrovoljno dali svoje kartice i znali gde će njihova sredstva biti utrošena. Samo vlasnici tih načina plaćanja mogu da traže povraćaj novca, ali pošto vas poznaju i daju vam svoje kartice slobodno, ne verujem da imaju šanse da im se novac vrati.
Obavestite me ako postoje dodatne informacije koje sam previdio, ali bojim se da ću biti prinuđen da odbijem vašu žalbu kao neopravdanu. Voleo bih da mogu biti od veće pomoći. Hvala unapred na odgovoru i razumevanju.
I see. Please understand that in the majority of online casinos, this rule would be used to void your winnings. You used someone else's payment method to top-up your casino account and now requesting a refund of these funds. Unfortunately, that's not possible. I assume that all the owners gave you their cards willingly and knew where their funds will be used. Only the owners of those payment methods could request a refund, but since they know you and gave you their cards freely I do not believe that they stand a chance to have their money refunded.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Dear giorgi1996,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Voleo bih da mogu biti od veće pomoći. Žao mi je što nismo mogli da vam pomognemo da rešite ovaj slučaj, ali ne ustručavajte se da nas kontaktirate ako naiđete na bilo kakve probleme sa nekim drugim kazinom u budućnosti. Iz gore navedenih razloga, sada ću odbiti ovu žalbu. Hvala na razumevanju.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.