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Dear JS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I’m afraid, I will need more details and information. Please could you elaborate? Have you accumulated your winnings with an active bonus? Could you forward its name or a specific link? I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

Dear JS,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.