Predmet: Žalba protiv kazina Vazamba – nepravedno zatvaranje računa i zadržani dobici
Ime kazina: kazino Vazamba
Datum incidenta: 21. mart 2025
Korisničko ime u kazinu: [Vaše korisničko ime]
Detaljan opis problema:
20. marta 2025. registrovao sam nalog u kazinu Vazamba i deponovao između 250 i 300 dolara. Sledećeg dana, 21. marta 2025, akumulirao sam dobitke koji su premašili 1.000 dolara i nakon toga zatražio povlačenje od 800 dolara, pridržavajući se ograničenja povlačenja platforme. Dobio sam potvrdu putem e-pošte od Vazamba kazina u kojoj se navodi da se moje povlačenje obrađuje.
Međutim, nekoliko sati kasnije, nisam mogao da pristupim veb lokaciji Vazamba. Nakon što sam kontaktirao njihovu korisničku podršku putem ćaskanja uživo, obavešten sam da je moj nalog trajno zatvorila administracija bez ikakvog valjanog razloga. Uprkos uveravanjima da će me odgovarajuće odeljenje kontaktirati u vezi sa mojim povlačenjem na čekanju, nisam dobio nikakvu dalju komunikaciju od Vazamba kazina.
Dana 22. marta 2025. poslao sam imejl Vazambinoj korisničkoj podršci, navodeći da ću eskalirati pitanje ako ne dobijem ažuriranje u roku od 48 sati. Nažalost, moja e-pošta je ignorisana, a ja ostajem bez pristupa svom nalogu ili svom pravom dobitku.
Pokušaji da se reši:
• Kontaktirali smo Vazamba Casino podršku za ćaskanje uživo 21. marta 2025. i obavešteni smo o zatvaranju naloga bez valjanog razloga.
• Poslao sam e-poštu Vazamba kazinu 22. marta 2025., zahtevajući ažuriranje u roku od 48 sati i upozorenje o eskalaciji. Odgovor nije primljen.
Željena rezolucija:
• Trenutna obrada i oslobađanje mog povlačenja od 800 USD.
• Jasno objašnjenje za nepravedno zatvaranje mog naloga.
• Uverenje da se Vazamba kazino pridržava poštenih i transparentnih praksi igranja.
Imam dokaz o sledećem ako vam je potreban:
• Snimak ekrana potvrde depozita.
• Snimak ekrana dobitaka.
• E-mail potvrda zahteva za povlačenje.
• Korespondencija sa korisničkom podrškom Vazamba kazina.
Verujem da ova platforma za posredovanje može pomoći u rešavanju ovog spora na prijateljski način i da obezbedi da Vazamba kazino podržava pošten tretman svojih igrača.
Hvala vam na pažnji prema ovom pitanju
Subject: Complaint Against Wazamba Casino – Unjust Account Closure and Withheld Winnings
Casino Name: Wazamba Casino
Date of Incident: March 21, 2025
Username at Casino: [Your Username]
Detailed Description of the Issue:
On March 20, 2025, I registered an account with Wazamba Casino and deposited between $250 and $300. The following day, March 21, 2025, I accumulated winnings exceeding $1,000 and subsequently requested a withdrawal of $800, adhering to the platform’s withdrawal limits. I received an email confirmation from Wazamba Casino indicating that my withdrawal was being processed.
However, a few hours later, I found myself unable to access the Wazamba website. Upon contacting their customer support via live chat, I was informed that my account had been permanently closed by the administration without any valid reason provided. Despite assurances that the appropriate department would contact me regarding my pending withdrawal, I have not received any further communication from Wazamba Casino.
On March 22, 2025, I sent an email to Wazamba’s customer support, stating that I would escalate the matter if I did not receive an update within 48 hours. Unfortunately, my email has been ignored, and I remain without access to my account or my rightful winnings.
Attempts to Resolve:
• Contacted Wazamba Casino’s live chat support on March 21, 2025, and was informed of the account closure without a valid reason.
• Emailed Wazamba Casino on March 22, 2025, requesting an update within 48 hours and warning of escalation. No response was received.
Desired Resolution:
• Immediate processing and release of my $800 withdrawal.
• A clear explanation for the unjust closure of my account.
• Assurance that Wazamba Casino adheres to fair and transparent gaming practices.
I have proof of the following if you require any:
• Screenshot of deposit confirmation.
• Screenshot of winnings.
• Email confirmation of withdrawal request.
• Correspondence with Wazamba Casino’s customer support.
I trust that this mediation platform can assist in resolving this dispute amicably and ensure that Wazamba Casino upholds fair treatment of its players.
Thank you for your attention to this matter
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