Poštovani Mgv20,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem i razumem vašu zabrinutost.
Važno je razumeti da kazino nema potpunu kontrolu nad načinima plaćanja koji se nude. Postoji nekoliko faktora koji mogu uticati na to, kao što su organ za izdavanje dozvola, geografska lokacija, ugovori sa dobavljačima plaćanja i ograničenja banaka. Samo zato što je način plaćanja dostupan za depozite, to ne znači nužno da će biti ponuđen i za povlačenje. Pored toga, načini plaćanja se mogu prekinuti u bilo kom trenutku, i nažalost, kazina mogu biti ograničena u svojoj mogućnosti da ponude određene opcije plaćanja svojim klijentima.
Možete li navesti koliko dugo imate poteškoća sa podizanjem na svoju karticu? Da li je kazino pomenuo da li je u pitanju tehnički problem koji će uskoro biti rešen?
Da li ste primili neko obaveštenje koje objašnjava zašto je vaš zahtev za bankovni transfer otkazan? Da li ste ranije vršili depozite ili isplate putem bankovnog transfera?
Postoje li neki drugi načini plaćanja koje biste mogli koristiti za povlačenje?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Mgv20,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem and understand your concern.
It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.
Could you please specify how long you have been experiencing difficulties with withdrawing to your card? Has the casino mentioned if it is a technical issue that will be fixed soon?
Have you received any notification explaining why your bank transfer request was canceled? Have you made any deposits or withdrawals through bank transfer before?
Are there any other payment methods you could possibly use for withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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