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West Casino says I didn't wager my last deposit of €25, I still have €13.25 left

My payment request is from 01/11/2023 (1000 euros)

My last deposit was on 01/15/2023 for 25 euros. ...which I completely bet.

My new withdrawal request for 900 euros was rejected again and credited to my player account

I have no idea how to get my money

West casino behauptet ich habe meine letzte einzahlung von 25 Euro nicht umgesetzt,es wären noch 13,25 Euro übrig

Mein auszahlungsantrag ist vom 11.01.2023(1000euro)

Meine letzte Einzahlung war am 15.01.2023 über 25 Euro. ...die ich komplett verwettet habe.

Mein neuer auszahlungsantrag über 900 Euro wurde wieder abgelehnt und meinem spielerkonto wieder gut geschrieben

Keine Ahnung wie ich an mein Geld komme

Dear carstenhelm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you explain if you have any active bonus now or did you have any active bonus prior to your deposit? What games did you play when you attempted to wager your funds? (slots, live games, multiplayer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello....I played slots without a bonus!

Kind regards

Hallo....ich habe slots gespielt,ohne Bonus!

Mit freundlichen Grüßen

The money was transferred to my account today.

I would like to thank you

thank you for your commitment!!!

Das Geld wurde mir heute auf mein Konto überwiesen.

Hiermit möchte ich mich bei euch ,

für euren Einsatz bedanken!!!

Dear carstenhelm,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru