Whale.io Casino - Dobici igrača još nisu isplaćeni.

Hello,

I requested a withdrawal of 45,000 JAMBO tokens from Whale.io on April 9th, 2025. The support team admitted there was a technical issue and told me I would receive the payment soon, but it has now been over a week and nothing has been processed.

Each time I reach out, support takes several days to reply, gives no real solution, and then closes the ticket without resolving anything. I am starting to seriously doubt their intentions.

What's more the app offers a lootbox service where they give us the option to withdraw our winnings or immediately resell them at market value, but that's not the case either.

I can't resell at the exact price or receive my tokens..

I currently have 50 pages of withdrawal pending with no concrete response.

For your information, 1 jambo is worth $0.2170 at the time of writing.

That's a story of approximately $10.000.

The email linked to my account is: akz.ed@hotmail.fr

I kindly ask for your assistance in resolving this issue.

Thank you very much. 

Dear Faker08,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Faker08,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

First of all, I would like to thank you for the time you have devoted to this matter.

Unfortunately, I have not seen any progress to date.

I remain at your entire disposal

Thank you Faker08 for all the information provided so far. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Faker08!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Thank you for your support and for forwarding my complaint. I truly appreciate the assistance provided so far.

I remain at your entire disposal if necessary.