Whamoo Casino - Račun igrača je blokiran.

I started playing as a new player and used the first deposit bonus.

After using it off I played and won 800e. I made a withdrawal request.

I made the next deposit and played. I made a 100e withdrawal request.

Well then the account verification process started and I even did it twice, a very slow and miraculously accurate confirmation: even the selfie had to be sent.

Then a strange action began; I asked about my withdrawals from the live chat and there was nothing known about them; was asked but to confirm the account (I had already done so!). I emailed customer support and asked for withdrawals and account confirmations. I suddenly got the answer that my account has been closed for the time being under someone's Article 9.7, meaning the casino doesn't have to justify it at all. Any balance and pending withdrawals will be processed ... but nothing happened.

The casino live chat is unaware and support has been closed for the time being.

The grounds would have been nice to receive and information about the withdrawal request ..

Aloitin pelaamisen uutena pelaajana ja käytin ensitalletusbonuksen.

Käytettyäni sen pois pelasin ja voitin 800e. Tein nostopyynnön.

Tein seuraavan talletuksen ja pelasin. Tein 100e nostopyynnön.

No sitten alkoi tilin vahvistusprosessi ja suoritin sen jopa kahdesti, hyvin hidas ja ihmeellisen tarkka vahvistus: jopa selfie piti lähettää.

Sitten alkoi outo toiminta; kyselin nostojeni perään live chatista ja siellä ei tiedetty mitään niistä; pyydettiin vaan vahvistamaan tili(olin tehnyt jo!). Lähetin sähköpostia asiakastukeen ja kyselin nostojen ja tilivahvistuksen perään. Sain yhtäkkiä vastauksen että tilini on toistaiseksi suljettu jonkun artikla 9.7 perusteella eli kasinon ei tarvitse perustella sitä ollenkaan. Mahdollinen saldo ja odottavat nostot käsitellään kyllä...mutta mitään ei tapahtunut.Ohjataan vaan koko ajan eri osastolle ottamaan yhteyttä asiasta.

Kasinon live chat on tietämätön asiasta ja tuki sulki siis tilin toistaiseksi.

Perustelut olisi kiva ollut saada ja tietoa nostopyynnöstä..

Dear huikkonenmika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey! The account was registered a week ago and the verification was done twice successfully. After that, I still received requests to verify the account even though I had already done so. Live chat always asked me to contact different departments again and again via email, for example, withdrawal requests. I played slot games.

Hei! Tili rekisteröity viikko sitten ja vahvistus tehty kahteen kertaan onnistuneesti.Sain tämän jälkeen edelleen tilin vahvistuspyyntöjä vaikka olin jo tehnyt sen. Live chat pyysi aina vaan ottamaan yhteyttä sähköpostilla uudelleen ja uudelleen eri osastoille, esimerkiksi nostopyyntöihin.Nostopyynnöistä ei ole kuulunut mitään ja tilini on nyt heidän toimestaan lukittu vuoden ajaksi ilman mitään selitystä. Pelasin kolikkopelejä.

Thank you very much, huikkonenmika, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

PS: Your other complaint related to the same issue will be rejected in the following days. Please do not submit multiple complaints regarding the same problem.

Hello huikkonenmika,

I will assist you with the complaint from now on. I would like to ask representatives of Whamoo Casino to assist us in resolving the issue of rejected withdrawals.

Whamoo Casino,

Could you please advise on how to proceed with the withdrawal request, since the casino account was blocked?

Hi huikkonenmika

I'm sorry to hear that there's been a delay with your recent withdrawal request. On review, I can see that we did attempt to process your withdrawal to your preferred payment method and unfortunately this withdrawal wasn't successful.

To speed up you getting your winnings, we sent you an email asking you to provide your bank details. You should have received this to the email address registered on your account.

I look forward to hearing from you at your earliest convenience so that we can get your withdrawal underway again.

Emma

Casino Manager

Whamoo

Hello Whamoo casino! I have send now all details for the withdrawals. Let's see what happen's now.

Once again you ask my account number and details but nothing happens when i have sended to you...🙁

This is not a way how the good casino works...

The matter is finally closed now! Whamoo paid my money after many days, emails, live chats .... 🙁

However, the feeling about that casino is bad.

Thanks to Casino Guru! 🙂

Asia on vihdoin nyt suljettu! Whamoo maksoi rahani monen päivän jälkeen, sähköpostit, live-chatit....🙁

Tunne siitä kasinosta on kuitenkin huono.

Kiitos Casino Gurulle! 🙂

Hello huikkonenmika.

I am taking over your complaint because my colleague Tomas is sick.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.