The player from Japan had deposited €500 with a €250 bonus, expecting to withdraw €2,205 based on the terms. However, the casino arbitrarily reduced the amount to €1250, citing a bonus issue. Despite contacting support three weeks earlier and being promised an email explanation, the player had not received any further correspondence. The complaint was resolved after the casino confirmed the player's withdrawal was processed successfully.
Igrač iz Japana je deponovao €500 sa €250 bonusa, očekujući da će podići €2,205 na osnovu uslova. Međutim, kazino je proizvoljno smanjio iznos na 1250 €, navodeći problem bonusa. Uprkos tome što je kontaktirao podršku tri nedelje ranije i obećano mu je objašnjenje putem e-pošte, igrač nije dobio nikakvu dalju prepisku. Žalba je rešena nakon što je kazino potvrdio da je povlačenje igrača uspešno obrađeno.
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