Novi igrač. Moj prvi depozit. Uplatio sam depozit i dobio 200% bonusa. Jednom kada sam shvatio da su zahtevi za klađenje tako apsurdni i skoro nemogući, a takođe sam mogao da pristupim 31,6 dolara koje sam položio dok sam pokušavao da igram igre sa dilerima uživo. Pre nego što sam dodirnuo početni balans, posegnuo sam za rukom i zamolio ih da otkažu bonus. Dva agenta, prvi je bila Šila, a drugi Zek, uverili su me da će otkazati bonus i Zek je rekao da je on zapravo već otkazan. Pa sam nastavio da igram i shvatio sam da se balans nije promenio. Pa sam mislio da ću požuriti kroz kredite da spustim saldo na moj početni depozit od 31,6 dolara misleći da će se bonus balans tada sam poništiti. nije...
Pa nakon što sam ponovo posegnuo i zamolio trećeg agenta da otkaže bonus, nisam ni slutio da će mi očistiti saldo. Odmah sam pitao za moj depozitni novac koji je tamo ostao i ona je rekla da je to deo bonus bilansa, i da nije potpuno poništen.
Tražio sam da razgovaram sa menadžerom, menadžer me je usrao, ovaj jebeni Bruno je rekao da je najbolje što mogu da urade je da mi daju 20 besplatnih okretaja na jebenom slotu.
Tražio sam dopunu bilansa u iznosu mog početnog depozita, koji sam ionako planirao da igram za stolovima sa živim dilerima.
Odbili su sve moje zahteve, a ionako mi nisu odobrili ni 20 besplatnih okretaja
New player. My first deposit. I made a deposit, and claimed a 200% bonus. Once I realized that the wagering requirements were so absurd and nearly impossible, and also I could access the $31.6 that i had deposited while trying to play live dealer games. So before I touched the initial balance I reached out and asked them to cancel the bonus. Two agents, the first being Shiela, and the second one being Zack assured me that they would cancel the bonus and Zack said it was actually already canceled. So I proceeded to play, and I realized that the balanced hadn't changed. So I figured I would go and rush through the credits to drop the balance to my initial deposit of $31.6 thinking the bonus balance would cancel itself then. It didn't...
Well after reaching out again and asking the third agent to cancel the bonus, never imagining that they would clear my balance. I immediately asked about my deposit money that was left in there and she said that it was part of the bonus balance, and it was not completely nulled.
I asked to speak to the manager, manager bullshitted me, this fucking Bruno guy said that the best they could do was give me 20 free spins on a fucking slot.
I was requesting a balance recharge in the amount of my initial deposit, which I was planning on playing anyway at the live dealer tables.
They denied all my requests, and didn't even grant me the 20 free spins anyway
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