Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno?
Kada sam se prijavio, Malta je bila navedena kao kvalifikovana i dobio sam promotivni kredit od 15 USD besplatno. Kladio sam se na ograničene bonus igre prema promotivnim Uslovima i odredbama.
Promocija je zahtevala da se depozit položi i založi pre povlačenja. Međutim, sajt je imao tehničkih problema. Uprkos tome, deponovao sam koristeći kripto kako je predložila korisnička podrška, što je bilo uspešno.
Moj dokaz o adresi je prvi put odobren od strane korisničke podrške 14/11, a kasnije je verifikovan od strane finansijskog tima 16/11. Ni u jednom trenutku nisam obavešten da Malta nema pravo da koristi kazino.
Kada sam pokušao da podignem saldo od 100 dolara, obavešten sam da su sredstva zaključana. Ubrzo nakon toga, račun je zaključan, uz obrazloženje da Malta ne ispunjava uslove. Kada sam zatražio uslove u kojima je to navedeno, moj zahtev je odbijen, a moj nalog je odmah blokiran.
Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus?
dobici su akumulirani iz besplatnog bonus kredita i preko ograničenih bonus igara
Koje ste igrice igrali?
Igrao sam ograničene kategorisane bonus igre kao što je navedeno u promotivnim uslovima.
Svi dobici su došli iz bonus igara koristeći kredit od 15 dolara, sa opkladama na dozvoljeni iznos od 0,25 dolara. Ni u jednom trenutku nisam prekoračio granice klađenja, a sve aktivnosti su ostale u potpunosti u skladu sa promotivnim uslovima.
Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Poslednji put sam razgovarao sa korisničkom podrškom 16.11.2024.
Učestvovao sam u bezbroj ćaskanja, od kojih su mnoge naglo zatvorili predstavnici koji su izgledali ili neobučeni ili nisu bili sigurni kako da reše pitanje depozita. Ovaj nedostatak svesti je bio posebno frustrirajući, s obzirom da sam kontaktirao korisničku podršku posebno u vezi sa problemom depozita.
Could you please advise if your account is already verified and if yes, since when exactly?
When I signed up, Malta was listed as eligible, and I received a $15 free credit promo. I wagered on the restricted bonus games as per the promo T&Cs.
The promo required a deposit to be placed and wagered before withdrawal. However, the site experienced technical issues. Despite this, I deposited using crypto as suggested by customer support, which was successful.
My proof of address was first approved by customer support on 14/11 and later verified by the finance team on 16/11. At no point was I informed that Malta was ineligible to use the casino.
When I attempted to withdraw the $100 balance, I was informed the funds were locked. Shortly after, the account was locked, with the explanation that Malta is not eligible. When I requested the terms stating this, my request was denied, and my account was immediately blocked.
Did you accumulate your winnings with real money or did you use a bonus?
winnings were accumulated from the free bonus credit and vi the restricted bonus games
What games were you playing?
I was playing the restricted categorized bonus games as outlined in the promo terms.
All winnings came from the bonus games using the $15 credit, with bets placed at the allowed amount of $0.25. At no point did I exceed the wagering limits, and all activity remained fully compliant with the promo terms and conditions.
When was the last time you spoke to the casino and what was it about?
The last time I spoke to customer support was on 16/11/2024.
I engaged in countless chats, many of which were abruptly closed by representatives who seemed either untrained or unsure of how to handle the deposit issue. This lack of awareness was especially frustrating, given that I had contacted customer support specifically regarding the deposit problem.
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