zdravo Mauel,
Iz dokaza koje smo dobili od kazina, čini se da nije bilo nepravedne prednosti stečene time što ste otvorili drugi račun. Na osnovu ovih dokaza, vjerujemo da biste trebali moći podići svoj dobitak.
Iako je otvaranje više računa protivno odredbama i uslovima kazina, mišljenja smo da svaki slučaj treba procijeniti pojedinačno, jer može postojati mnogo nevinih razloga da se to dogodi.
Kako nismo dobili dalji odgovor iz kazina, ovu žalbu ćemo zatvoriti kao 'neriješenu'.
Ne možemo postići ništa više bez daljnjih informacija od njih.
Razumijem da ovo nije zadovoljavajuće rješenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano neriješenim žalbama moglo bi pomoći da se promijeni pristup kazina. Ako kazino odluči reagirati, ponovo ćemo otvoriti žalbu i o tome ćete biti obaviješteni putem e-pošte.
Ako želite da idete dalje, preporučujem vam da kontaktirate Gaming Curacao ( info@gaming-curacao.com ) i podnesete im žalbu. Javite mi kako su odgovorili. Moja e-mail adresa je adam.m@casino.guru .
Žao mi je što nisam mogao više pomoći.
Srdačan pozdrav,
Adame
Hello Mauel,
From the evidence we received from the casino, it seems that there has been no unfair advantage gained by you opening a second account. Based on this evidence, we believe you should be able to withdraw your winnings.
While the opening of multiple accounts is against the terms and conditions of the casino, we are of the opinion that each case should be assessed individually, as there could be many innocent reasons for this to happen.
As we have had no further response from the casino, we will close this complaint as 'unresolved'.
We are unable to achieve anything more without further information from them.
I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
If you wish to take the matter further, I recommend you to contact Gaming Curacao (info@gaming-curacao.com) and submit a complaint to them. Please let me know how they replied. My e-mail address is adam.m@casino.guru.
I am sorry that I could not have been of more help.
Best regards,
Adam
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