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Dear Octavia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have been accused of opening duplicated accounts and therefore, your free bonus winnings were confiscated?

Could you please advise how long ago you have registered your account and if it were fully verified in the past? Which exact bonus you have activated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No I told them I lost my phone and didn’t have it for like almost 2 months after I told that I got a email for my information I didn’t make those accounts and they were fine with that and now there saying I made them no I didn’t I don’t know how many time I have to tell them I didn’t make those account I lost my phone the only account I have is the one I won off stop ripping people off and give them there money why would they send me a email for my info after I told them they weren’t my account and don’t say they didn’t I have proof all the emails so try to lie just give what I earned because I’m going to say it 2 more time those aren’t my account u understand

I don’t have multiple account I told I lost my for almost 2 I didn’t have it I didn’t make those account I only made one I didn’t know abo it those account till they said something so if they want to call me a liar I don’t but I didn’t make those accounts

I just want the money I won I have one account with I shouldn’t be blamed for someone making account when I lost my phone really

Dear Octavia,

Could you please advise how long ago you have registered your account and if it were fully verified in the past? Which exact bonus you have activated? Do I understand correctly that you have accumulated your winnings from No Deposit/Free Chip bonus? I have checked general bonus terms, and this is what I found https://www.wildvegascasino.com/terms-conditions.php:

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100."

Looking forward to hearing from you.

So I’m loosing my winnings because I lost my phone at the time these accounts were closed got a new one and activated this one I won the winnings on this is the only account I’ve had it almost 2 weeks now like I said this is the only account I have I’ve verified my account I have because I made this one now if I’m getting blamed for loosing my phone and someone else making those accounts that’s not right so I should get my winnings because this is my account and I didn’t do what there saying I did so

If they take my winnings they will get the worst Ravi from me I will never recommend them at all and every time I see the casino nothing but a bad review from me for stealing my winnings

Dear Octavia,

Could you please advise which exact bonus you have activated? Do I understand correctly that you have accumulated your winnings from No Deposit/Free Chip bonus? Thank you in advance for your reply.

I did say what the bonus was

I USED WILDTIME

and yes is was 50 dollars I think

well it let me cash out so I fugured I could cash out if you can’t they should somehow block if can’t cash out that might be smart idea

so I take there not going to let me cash out and there going to be thieves and take my winners that messed they will go on the blacklist cause they life stealing peoples money cause I’llm getting blamed for accoii in my I have no idea about

Do I understand correctly that you haven't deposited any funds into your account and all the winnings were accumulated from No Deposit/Free Chip bonus? Thank you.

Yes correct but it let me withdraw if I couldn’t maybe they should fix it to where it blocks it to where u can’t withdraw unless u make dep like a lot of them

Could you please advise how much you have tried to withdraw as the maximum cash out from $50 Free Chip would be $100? Thank you in advance.

Dear Octavia,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.