The player from British Columbia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After multiple communications with the casino regarding the delay, it was confirmed that the withdrawal was finally processed and the funds were received by the player after a total of two and a half weeks. The complaint was marked as resolved, and the player closed his account.
Igrač iz Britanske Kolumbije je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do tog dana nisu dobijeni. Nakon višestrukih komunikacija sa kazinom u vezi sa kašnjenjem, potvrđeno je da je povlačenje konačno obrađeno i da je igrač primio sredstva nakon ukupno dve i po nedelje. Žalba je označena kao rešena, a igrač je zatvorio svoj nalog.
Podneo sam povlačenje u ponedeljak 27. januara 2025. oko 130 časova. Sada je petak u 17:44 i još ga nisam dobio. To je izvan pravila vremena obrade za veb lokaciju i onda ako ne dođe danas, moram da čekam preko vikenda i nadam se da će doći u ponedeljak, što je daleko duže od navedenog vremena obrade od (3 radna dana nakon 24 sata od povlačenja zahtev). Veoma nezadovoljan kašnjenjem. To je putem interac e transfera i nema razloga da bi ovo trajalo.
I submitted a withdraw on Monday January 27,2025 around 130pm. It is now Friday at 5:44pm and I still haven't received it. It is beyond the processing time rules for the website and then if it doesn't come today I have to wait over the weekend and hope it comes Monday which is far beyond the said processing time of (3 business days after 24 hours from the withdrawal request). Very unhappy with the delay. It's through interac e transfer and there's no reason it would take this long.
Dear kalvinrauma8,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Ali kada se proverava status povlačenja na veb lokaciji, i dalje piše Pod pregledom.
nisam zabrinut. Uznemiren sam što tako dugo traje. Imam osećaj da to odlažu u nadi da ću otkazati povlačenje.
Tipična taktika povlačenja novca u onlajn kazinu. 2 nedelje za interak e transfer? Hajde, kako očekuju da generišu povratne kupce sa takvim vremenom obrade.
Pretpostavljam da moram da sačekam dok ne intervenišete. Čini se da je to jedini način na koji ljudi budu plaćeni u ovom kazinu.
But when checking on the withdrawal status on the website it still says Under Review.
I'm not worried. I'm upset that it's taking so long. I get the feeling they are delaying it in hopes that I cancel the withdrawal.
Typical online casino withdrawal tactics. 2 weeks for an interac e transfer? Come on, how do they expect to generate return customers with a processing time like that.
I guess I have to wait till you intervene. It seems it's the only way people get paid with this casino.
Dear kalvinrauma8,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Zdravo, nisam dobio svoje povlačenje i stalno mi govore u ćaskanju da je sve normalno i da imaju kašnjenja sa svim isplatama zbog obima povlačenja. Nije dat vremenski okvir. Samo je rečeno da budete strpljivi. 2 nedelje sada. I nisu mi poslali mejl da bi me obavestili o bilo čemu. Morao sam da ih kontaktiram nekoliko puta da pitam šta se dešava.
Pozdrav
Kalvin
Hello, I have not received my withdrawal and they keep telling me in chat that everything is normal and theyre experiencing delays with all withdrawals because of the volume of withdrawals. No time frame given. Just told to be patient. 2 weeks now. And they have not emailed me to inform me of anything. I have had to contact them several times to ask what's going on.
Regards
Kalvin
Poštovani kalvinrauma8,
Molimo vas da vas obavestimo da je vaše povlačenje završeno i isplaćeno na našoj strani.
Srdačan pozdrav,
Vildsino Team
Dear kalvinrauma8,
Kindly be informed that your withdrawal is complete and paid out on our side.
Best Regards,
Wildsino Team
Poštovani kalvinrauma8,
Možete li potvrditi da li je povlačenje obrađeno?
Čekam vaš odgovor.
pozdrav,
Nick
Dear kalvinrauma8,
Can you please confirm whether the withdrawal has been processed?
Awaiting your response.
Regards,
Nick
Da, dobio sam sredstva. 2 i po nedelje je predugo. Zatvorio moj nalog.
Hvala na pomoći
Yes I received the funds. 2 and a half weeks is too long. Closed my account.
Thanks for your help
Poštovani kalvinrauma8,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Kao što znate, naše usluge su potpuno besplatne i ne prihvatamo nikakve napojnice. Ali ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilotu, to bi mi mnogo značilo. Evo veze: https://vvv.trustpilot.com/evaluate/casino.guru . Vaša iskrena recenzija i svi predlozi o tome kako možemo da poboljšamo bili bi neverovatno dragoceni, ne samo za nas, već i za druge kojima bi možda bila potrebna pomoć u vezi sa problemima u vezi sa onlajn kazinom.
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Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear kalvinrauma8,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
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