Draga Silvija!
Izvinjavamo se zbog neprijatnosti koje ste možda iskusili tokom procesa verifikacije. Razumemo da su zahtevi i proces možda bili frustrirajući. Vaše povratne informacije su nam veoma dragocene i cenimo vaše strpljenje.
Želimo da vas obavestimo da je proces verifikacije naloga uspešno završen i cenimo vaše napore da ispunite naše zahteve.
Ova procedura je važna kako bi se osigurala sigurnost vas i vaših sredstava, tako da nemate razloga za brigu.
Trenutno pomno pratimo situaciju koja je nastala. Međutim, želimo da pojasnimo da u nekim slučajevima dolazi do kašnjenja plaćanja i to može biti zbog rada naših finansijskih provajdera.
U ovom konkretnom slučaju, obradili smo vaš zahtev za plaćanje sa naše strane, ali smo dobili poruku od provajdera da transakcija može da potraje malo duže nego inače. Uvereni smo da će vam sredstva biti isplaćena, ali zbog okolnosti koje su van naše kontrole, ovo može biti odloženo.
Ako imate dodatnih pitanja ili vam je potrebna pomoć, kontaktirajte naš tim za podršku za brzo rešenje.
Hvala vam što ste podelili svoje iskustvo sa nama i iskreno se nadamo da će vaša buduća interakcija sa našom platformom biti prijatnija.
Srdačan pozdrav,
VildTornado Casino tim
Dear Silvia!
We apologize for any inconvenience you may have experienced during the verification process. We understand that the requirements and process may have been frustrating. Your feedback is very valuable to us and we appreciate your patience.
We would like to let you know that the account verification process has been successfully completed and we appreciate your efforts in meeting our requirements.
This procedure is important to ensure the safety of you and your funds, so you have no reason to worry.
Currently, we are closely monitoring the situation that has arisen. However, we would like to clarify that in some cases payment delays occur and this may be due to the work of our financial providers.
In this particular case, we have processed your payment request on our end, but we have received a message from the provider that the transaction may take a little longer than usual. We are confident that your funds will be paid to you, but due to circumstances beyond our control, this may be delayed.
If you have any further questions or need assistance, please contact our support team for a quick resolution.
Thank you for sharing your experience with us, and we sincerely hope that your future interactions with our platform will be more enjoyable.
Best regards,
WildTornado Casino Team
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