Hvala vam puno, Vildz tim, na vašem odgovoru, imejlu i dodatnim pojašnjenjima. Sada je sve jasno.
Dragi Pimongbubog ,
Hvala vam na e-poruci i bankovnim izvodima sa vašeg bankovnog računa. Ipak, iskreno se nadam da niste bili ozbiljni u tome...
U redu. Dakle, bilo je jedno povlačenje koje ste zahtevali 23. maja 2024. Ovo je odobreno i obrađeno u skladu sa tim 24. maja 2024. Zatim je postojao još jedan depozit koji ste napravili, kao što ste sami tvrdili gore, i još jedan zahtev za povlačenje koji ste podneli maja 26, 2024, koji ste otkazali i izgubili igrajući (" Novac koji je bio 26. maja je druga priča " - vaše reči). Dakle, žalba se odnosi samo na povlačenje od 23. maja (odobreno i obrađeno 24. maja), koje navodno nije trebalo da bude uspešno obrađeno ili pripisano vašem načinu plaćanja.
S obzirom na vaše bankovne izvode i činjenicu da je onaj iz maja 2024. očigledno uređen (potvrđen originalnim iz juna 2024., u potpuno drugom formatu), čini se da je samo prva stranica sa vašeg originalnog bankovnog izvoda, a ostatak potiče sa potpuno drugog bankovnog računa. Isto što ste već dali mom kolegi Niku ranije.
Dakle, sada, pošto je kazinu potreban vaš bankovni izvod za dati period da bi ga interno istražio, što je standardni proces, uradimo to na sledeći način:
- Molimo da dostavite kazinu originalni i neizmenjeni bankovni izvod sa vašeg bankovnog računa od 24. maja 2024. do danas ili do kraja juna 2024., isti onaj koji ste dali za jun 2024. godine, ali za maj 2024. - veoma ste dobro svesni šta kazino treba od vas
- Pošaljite ga u kazino i obavestite nas kada bude gotovo
- Zatim ću od kazina zatražiti ažuriranje u vezi sa pregledom vašeg bankovnog izvoda
Izgleda da ste namerno mogli da izmenite bankovni izvod za maj 2024. da biste sakrili činjenicu da je sporno povlačenje sredstava od 23. maja 2024. moglo biti uspešno pripisano vašem načinu plaćanja. Međutim, iako sam mogao da odbijem žalbu na osnovu toga što sam nam (uzastopno) dostavljao netačne i pogrešne/lažne dokumente tokom procesa rešavanja žalbe, odlučio sam da joj dam još jednu šansu.
Radujemo se što ćemo uskoro čuti potvrdu o dostavljanju traženih dokumenata kazinu.
Thank you very much, Wildz Team, for your response, email, and additional clarification. Now everything is clear.
Dear Pimongbubog,
Thank you for your email and the bank statements from your bank account. However, I sincerely hope you were not serious about that...
Alright. So, there was one withdrawal you requested on May 23, 2024. This one was approved and processed accordingly on May 24, 2024. Then, there was another deposit you made, as you yourself claimed above, and another withdrawal request you made on May 26, 2024, which you cancelled and lost by playing ("The money that was May 26th is different story" - your words). So, the complaint is only about the withdrawal from May 23 (approved and processed on May 24), which allegedly should not have been processed successfully or credited to your payment method.
Considering your bank statements and the fact the one from May 2024 was obviously edited (confirmed by the original one from June 2024, in a completely different format), it seems like only the first page is from your original bank statement, and the rest originate from a completely different bank account. The same you already provided to my colleague Nick earlier.
So, now, since the casino needs your bank statement for the given period to investigate it internally, which is a standard process, let's do it as follows:
- Please provide the casino with the original and unedited bank statement from your bank account from May 24, 2024, until today or until the end of June 2024, the same one as you provided for June 2024, but for May 2024 - you are very well aware of what the casino needs from you
- Send it to the casino, and let us know once it is done
- Then I will ask the casino for an update regarding the review of your bank statement
It looks like you intentionally could have edited your bank statement for May 2024 to hide the fact your disputed withdrawal from May 23, 2024, could have been successfully credited to your payment method. However, although I could have rejected the complaint based on providing us (repeatedly) with incorrect and misleading/fake documents during the complaint resolution process, I decided to give it one more chance.
Looking forward to hearing confirmation of providing the casino with the requested documents soon.
Izmenjeno od strane Casino Guru administratora
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