Hej svi,
Ovo je Džek Jelinek iz Vinadeja, nadajući se da je sve u redu.
Želeo bih da dam zvaničnu izjavu o ovom nesrećnom događaju zastoja sredstava igrača, pošto vidimo da je rezime slučaja malo pogrešio. Pa samo da ponovim:
* igrač je podigao 400 dolara 13. decembra, odabravši BTC adresu kao željeni metod povlačenja
* za manje od 24 sata, 14. decembra, njen dobitak je obrađen i poslat koristeći BTC adresu koju je dostavio igrač (tsk ID koji dokazuje da se moje reči mogu dati na zahtev)
* igrač nas je kontaktirao tražeći od nas da poništimo uplatu i pošaljemo na drugu Bitcoin adresu umesto toga tvrdeći da je korišćeno 'nepodržano sredstvo' (errr, da li bi neko smatrao BTC 'nepodržanom imovinom'?!)
* štaviše, kripto transakcije se ne mogu jednostavno 'obrnuti', ali pošto je njena BTC adresa bila povezana sa njenim Cashapp nalogom, naša pomoćna podrška bi se i dalje savijala unazad kako bi pružila igraču korak po korak kako je to moglo biti uređeno ( tj. odbijanjem BTC depozita na strani Cashapp-a i pružanjem druge adrese BTC novčanika)
* igrač je očigledno uradio kako mu je savetovano, pokušavajući da preusmeri dobitke sa Cashapp-a na Coinbase, što je trenutak kada su se stvari zakomplikovale, ALI naš kraj više nije bio uključen
* ova dodatna transakcija je od tada na čekanju zbog niske naknade, ostavljajući Cashapp-a da bude kriv (plaćanjem 5 sat/B kada su standardne naknade ~200 sat/B)
* još jedan koristan savet je došao sa naše strane da proverimo sa Cashapp-om da povećaju naknadu na koju igrač nije odgovorio, ostavljajući tsk na čekanju u trenutku pisanja
TL;DR
Platili smo igraču na vreme, čak smo dali nekoliko korisnih natstandardnih saveta da povratimo situaciju i više nismo uključeni u proces zaglavljivanja sredstava između računa za gotovinu dva igrača, dok je JEDINA šansa da popravimo situaciju intervencija na Cashapp-u strane da povećaju niske naknade zbog čega se ova transakcija zaglavi
Želeći igraču sreću u radu sa Cashapp službom za pomoć, konačno organizovati isplatu dobitaka igrača da se izmire 🤞
Hey everyone,
This is Jack Jelinek from Winaday, hoping all is well.
I'd like to provide with an official statement on this unfortunate event of player's funds being stuck, as we see the case summary being slightly off. So just to reiterate:
* the player withdrew $400 on Dec 13, having selected BTC address as a preferred method of withdrawal
* in less than 24 hrs, on Dec 14, her winnings were processed and sent using BTC address submitted by the player (tsx id proving my words can be provided upon request)
* the player contacted us requesting us to reverse the payment, and send to another Bitcoin address instead claiming an 'unsupported asset' was used (errr, would anyone consider BTC an 'unsupported asset'?!)
* morever, crypto transactions cannot be simply 'reversed' but as her BTC address was associated with her Cashapp account, our helpful support would still bend over backwards to have provided the player with a step-by-step how this could have been arranged (i.e. by rejecting BTC deposit on Cashapp's side and providing it with a different BTC wallet address)
* the player apparently did as advised, trying to re-route the winnings from Cashapp to Coinbase, which is the moment when things became complicated BUT with our end no longer being involved
* this additional transaction has been pending ever since due to low fee, leaving Cashapp to be blamed (by paying 5 sat/B when standard fees are ~200 sat/B)
* another helpful advice came from our end to check with Cashapp to increase the fee to which the player hasn't responded, leaving the tsx pending as of the time of writing
TL;DR
We paid the player in time, even provided several helpful above-standard advices to reinstate the situation and are no longer involved in process of the funds being stuck between two player's ecash accounts, while the ONLY chance to remedy the situation is an intervention on Cashapp's side to increase the low fees causing this transaction to be stuck
Wishing player luck while dealing with Cashapp helpdesk, finally arranging the payment of player's winnings to be settled 🤞
Izmenjeno
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